PURPOSE
The present study was conducted to determine the influence of social support on the relationship between emotional labor and nursing performance of general hospital nurses.
METHODS
Data collection was conducted at three general hospitals in Jeollabuk-do from August 10 to 25, 2017. Collected questionnaires (188 nurses) were analyzed based on percentages, means, SD, t-test, ANOVA, Scheffé, Pearson correlation analysis, and moderated regression analysis using SPSS Statistics 24.0 software.
RESULTS
Social support was found to moderate the influence of nurses' emotional labor on nursing performance. That is, high level of social support can reduce the negative effect of emotional labor on nursing performance.
CONCLUSION
Based on findings in the present study, it can be said that establishing positive organizational culture through harmonious social support at the work site is necessary to improve nursing performance. In addition, measures to effectively improve social support need to be explored and practiced at the work site. Efforts should be made to come up with strategies to properly cope with and overcome emotional labor. The results of this study suggest the scope for further research to identify additional variables that moderate or mediate the relationship between emotional labor and nursing performance.

Citations

• The Influence of Socio-Cognitive Mindfulness, Job Stress and Social Support on Turnover Intention in General Hospital Nurses
  Chun Ha Kim, Mikyoung Lee
  Journal of Korean Academy of Nursing Administration.2025; 31(2): 155.     CrossRef
• Factors Influencing Organizational Socialization in New Nurses: A Focus on Job Stress, Resilience, and Nursing Performance
  Kyungok Park, Yeoungsuk Song
  Journal of Korean Academy of Fundamentals of Nursing.2025; 32(1): 118.     CrossRef
• Effects of Job Stress, Social Support, and Infection Control Fatigue on Professional Quality of Life among Nurses in Designated COVID-19 Hospitals
  Minyoung Shin, Woojoung Joung
  Journal of Korean Academy of Nursing Administration.2023; 29(5): 603.     CrossRef
• Factors Influencing Nurses’ Job Performance in Korea and Mongolia: A Cross-Sectional Study
  Zolzaya Bayarsaikhan, YunHee Shin
  Journal of Korean Academy of Fundamentals of Nursing.2023; 30(3): 404.     CrossRef
• Influence of Nursing Practice Readiness and Resilience on the Nursing Performance among New Nurses
  Hae Ok Kim, Mun Hee Nam, Yo Na Kim
  Journal of Korean Academy of Nursing Administration.2022; 28(4): 352.     CrossRef
• Emotional Labor Is Associated With the Mental Health of Respiratory Therapists in Hospitals
  Yu-Hua Yan, Chih-Ming Kung, Shu-Chen Hsing
  Respiratory Care.2021; 66(1): 50.     CrossRef
• The Experience of Emotional Labor and Its Related Factors among Nurses in General Hospital Settings in Republic of Korea: A Systematic Review and Meta-Analysis
  Da-Jung Ha, Jung-Hyun Park, Su-Eun Jung, Boram Lee, Myo-Sung Kim, Kyo-Lin Sim, Yung-Hyun Choi, Chan-Young Kwon
  Sustainability.2021; 13(21): 11634.     CrossRef
• The influence of social support and health promotion behaviors on nursing work performance among nurses
  Eunbi Choi, Kyung Hee Yoo
  The Journal of Korean Academic Society of Nursing Education.2021; 27(3): 333.     CrossRef

PURPOSE
Purposes of this study were to develop a Nurse Emotional Labor Strategy Scale in Korean (K-NELSS) and to evaluate its psychometric properties.
METHODS
The 14 items Emotional Labor Strategy Scale (ELSS) was translated into Korean and modified to apply to nurses. Two hundred and fifty nurses working in various units completed the questionnaire. Factor validity using confirmatory factor analysis, construct validity using correlation with burn-out, and criterion validity using correlation with Korean-Emotional Labor Scale (K-ELS) were identified. Reliability was tested by Cronbach's α.
RESULTS
K-NELSS has 3 domains: surface acting, deep acting, and expression of naturally felt emotions. Confirmatory factor analysis showed moderate goodness of fit (RMSEA=.80, SRMR=.07, CFI=93, TFI=.92). Correlation between surface acting and burn-out was r=.37 (p < .001), and between K-NELSS and K-ELS were r=.57 (p < .001) in surface action and r=.62 (p < .001) in deep acting. Cronbach's αs for surface acting, deep acting, and expression of naturally felt emotions were .89, .88, .84, respectively.
CONCLUSION
Psychometric properties of K-NELSS indicate that it is a useful and reliable tool to assess emotional labor of Korean nurses. In addition, with a small number of items, it is relatively easy to use.

Citations

• Psychological pathway to emotional exhaustion among nurses and midwives who provide perinatal bereavement care in China: a path analysis
  Jialu Qian, Gaoyan Wu, Cecilia Jevitt, Shiwen Sun, Man Wang, Xiangyu Sun, Xiaoyan Yu
  BMC Psychiatry.2024;[Epub]     CrossRef
• The Level and Outcomes of Emotional Labor in Nurses: A Scoping Review
  Hanbo Feng, Meng Zhang, Xueting Li, Yang Shen, Xiaohan Li, Nilesh Kumar
  Journal of Nursing Management.2024;[Epub]     CrossRef
• Effects of Emotional Labor and Compassion Competence on Dental Hygiene Performance in Dental Hygienists
  Sun-Mi Kim, Young-Im Kim
  Journal of Dental Hygiene Science.2021; 21(2): 79.     CrossRef
• Emotional Labor Strategies, Stress, and Burnout Among Hospital Nurses: A Path Analysis
  Ji‐Soo Kim
  Journal of Nursing Scholarship.2020; 52(1): 105.     CrossRef
• Emotional labor and job types of male firefighters in Daegu Metropolitan City
  Sung Kyu Park, Han Cheol Heo, Joon Sakong, Man Joong Jeon
  Annals of Occupational and Environmental Medicine.2019;[Epub]     CrossRef