PURPOSE
The local public hospitals in Korea are regarded as institutions that must consider the provision of good quality public health services, as well as profitability. Therefore it is important to improve nursing services to produce positive change in local public hospitals. This study was done to examine the relationships between self efficacy, organizational commitment, customer orientation and nursing performance for nurses in local public hospitals.
METHODS
For this study, 5 of 34 institutions were selected through random sampling: and 134 nurses working in local public hospitals were selected. Data were collected from March 28 to April 8, 2016 using self-report questionnaires. Collected data were analyzed using independent t-test, one-way ANOVA, Scheffé test, Pearson correlation coefficient and multiple regression with SPSS/WIN 18.0.
RESULTS
The major findings are summarized as follows: (1) There were significant positive correlations between self efficacy, organizational commitment, customer orientation, and nursing performance. (2) The factors affecting nursing performance were self efficacy, organizational commitment, and customer orientation, in that order, and these variables explained 57% of nursing performance.
CONCLUSION
Administrators in local public hospitals should use the results of this study to develop a strategy for improving nursing performance.

Citations

• Çeşitlilik Yönetiminin Örgütsel Bağlılık ile İlişkisinin Hizmet Sektöründe İncelenmesi
  Koray KARTALKAYA, Nilay ORBAY İÇAÇAN
  Politik Ekonomik Kuram.2023; 7(2): 317.     CrossRef
• Psychometric Properties of the Korean Version of the Nursing Profession Self-Efficacy Scale
  Seon Mi KIM, Ju Hee KIM, Jung Min KWAK
  Journal of Nursing Research.2022; 30(2): e197.     CrossRef
• Moderating Effect of Burnout on the Relationship between Self-Efficacy and Job Performance among Psychiatric Nurses for COVID-19 in National Hospitals
  Seongmi Lim, Youngok Song, Yoonyoung Nam, Youngmoon Lee, Duckjin Kim
  Medicina.2022; 58(2): 171.     CrossRef
• Social Support and Self-Efficacy on Turnover Intentions: The Mediating Role of Conflict and Commitment
  Marina Mondo, Jessica Pileri, Federica Carta, Silvia De Simone
  Social Sciences.2022; 11(10): 437.     CrossRef
• The Moderating Effect of Organizational Justice on the Relationship between Self-Efficacy and Nursing Performance in Clinical Nurses
  Ju-Ra Kim, Yukyung Ko, Youngjin Lee, Chun-Ja Kim
  Journal of Korean Academy of Nursing.2022; 52(5): 511.     CrossRef
• The mediating role of self-efficacy in the relationship between emotional intelligence and organizational commitment
  Kujtim Hameli, Güven Ordun
  European Journal of Management Studies.2022; 27(1): 75.     CrossRef
• Exploring recovery‐focused educational programmes for advancing mental health nursing: An integrative systematic literature review
  Tahani Hawsawi, Jane Stein‐Parbury, Fiona Orr, Michael Roche, Katherine Gill
  International Journal of Mental Health Nursing.2021; 30(S1): 1310.     CrossRef
• Effect of Job Stress, Working Bullying, Self-Efficacy on the Professional Self-Concept of Intensive Care Unit Nurses
  Sang Min Oh, Sang Hee Kim
  Journal of Korean Critical Care Nursing.2020; 13(2): 60.     CrossRef
• Effects of Nursing Workplace Spirituality and Self-efficacy on the Patient Safety Management Activities of Nurses
  Ki Yeon Kown, Pok Ja Oh
  Journal of Korean Academy of Nursing Administration.2019; 25(2): 106.     CrossRef
• Mediating Effect of Nursing Professionalism on the Relationship between Nurses' Character and Organizational Commitment of the Nurse
  Sun Young Jung, Hyun Deuk Lee
  Journal of Korean Academy of Nursing Administration.2019; 25(3): 239.     CrossRef
• Influence of Hospital Ethical Climate and Nursing Professionalism on Patient Safety Management Activity by Nurses
  Mi Yeong Mun, Mi Yeon Kim
  Journal of Korean Academy of Nursing Administration.2019; 25(5): 458.     CrossRef
• The Influences of Emotional Intelligence, Self-leadership, and Job Embeddedness on Nursing Work Performance
  Yo-na Kim
  The Korean Journal of Health Service Management.2018; 12(2): 51.     CrossRef
• Perception of Healthcare Accreditation System on Patient Safety Management Activities and Nursing Performance of Regional Public Hospital Nurses
  Myung Ju Kang, Kyung Hee Chung
  Journal of Korean Academy of Nursing Administration.2017; 23(4): 416.     CrossRef