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Original Article

Clinical Nurses' Job Stress, Emotional labor, Nursing Performance, and Burnout in Comprehensive Nursing Care Service Wards and General Wards

Journal of Korean Academy of Nursing Administration 2017;23(3):336-345.
Published online: June 30, 2017

1Bumin Hospital, Korea.

2Department of Nursing, Silla University, Korea.

Corresponding author: Han, Ji-Young. Department of Nursing, Silla University, 140 Baegyang-daero, 700beon-gil, Sasang-gu, Busan 46958, Korea. Tel: +82-51-999-5872, Fax: +82-51-999-5176, hanjy@silla.ac.kr
• Received: May 1, 2017   • Revised: June 8, 2017   • Accepted: June 15, 2017

Copyright © 2017 Korean Academy of Nursing Administration

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

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  • Purpose
    This study was done to identify and compare nursing performance including job stress, emotional labor and burnout between nurses who work in comprehensive nursing care service wards and general wards.
  • Methods
    Participants were 187 nurses working in a general hospital in Busan which provides comprehensive nursing care service (comprehensive nursing care service ward: 95, general ward: 92). Data were collected using questionnaires and analyzed using descriptive statistics, χ2 test, t-test, ANOVA, and multiple regression with the SPSS/WIN 23.0 program.
  • Results
    There was no significant difference in the variables between comprehensive nursing care service ward nurses and general ward nurses. Factors influencing burnout were emotional labor in comprehensive nursing care service ward nurses while job stress and emotional labor were the factors influencing burnout in general ward nurses.
  • Conclusion
    The findings of this study indicate that comprehensive nursing care service can be a positive delivery system for nurses. Therefore, there is a need for strategies to integrate comprehensive nursing care service systematically.
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Table 1

General Characteristics of Participants (N=187)

jkana-23-336-i001.jpg

*Fisher's exact test.

Table 2

Mean Scores for Job Stress, Emotional Labor, Nursing Performance, and Burnout (N=187)

jkana-23-336-i002.jpg
Table 3

Differences in Variables according to General Characteristics

jkana-23-336-i003.jpg

a, b, c, d: Scheffé test (same letter means significantly difference); EL=Emotional labor, NP=Nursing performance.

Table 4

Influencing Factors on Burnout in Comprehensive Nursing Care Service Ward and General Ward (N=187)

jkana-23-336-i004.jpg

Figure & Data

References

    Citations

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    Clinical Nurses' Job Stress, Emotional labor, Nursing Performance, and Burnout in Comprehensive Nursing Care Service Wards and General Wards
    J Korean Acad Nurs Adm. 2017;23(3):336-345.   Published online June 30, 2017
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    Clinical Nurses' Job Stress, Emotional labor, Nursing Performance, and Burnout in Comprehensive Nursing Care Service Wards and General Wards
    J Korean Acad Nurs Adm. 2017;23(3):336-345.   Published online June 30, 2017
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    Clinical Nurses' Job Stress, Emotional labor, Nursing Performance, and Burnout in Comprehensive Nursing Care Service Wards and General Wards
    Clinical Nurses' Job Stress, Emotional labor, Nursing Performance, and Burnout in Comprehensive Nursing Care Service Wards and General Wards

    General Characteristics of Participants (N=187)

    *Fisher's exact test.

    Mean Scores for Job Stress, Emotional Labor, Nursing Performance, and Burnout (N=187)

    Differences in Variables according to General Characteristics

    a, b, c, d: Scheffé test (same letter means significantly difference); EL=Emotional labor, NP=Nursing performance.

    Influencing Factors on Burnout in Comprehensive Nursing Care Service Ward and General Ward (N=187)

    Table 1 General Characteristics of Participants (N=187)

    *Fisher's exact test.

    Table 2 Mean Scores for Job Stress, Emotional Labor, Nursing Performance, and Burnout (N=187)

    Table 3 Differences in Variables according to General Characteristics

    a, b, c, d: Scheffé test (same letter means significantly difference); EL=Emotional labor, NP=Nursing performance.

    Table 4 Influencing Factors on Burnout in Comprehensive Nursing Care Service Ward and General Ward (N=187)

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