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Original Article

Empathy Ability, Communication Ability, and Nursing Performance of Registered Nurses and Nursing Assistants in Long-term Care Hospitals

Sun Jin Jeong, Kye Ha Kim
Journal of Korean Academy of Nursing Administration 2017;23(3):249-258.
Published online: June 30, 2017

Department of Nursing, Chosun University, Korea.

Corresponding author: Kim, Kye Ha. Department of Nursing, Chosun University, 309 Pilmun-daero, Dong-gu, Gwangju 61452, Korea. Tel: +82-62-230-6326, Fax: +82-62-230-6329, kyehakim@hanmail.net
• Received: February 1, 2017   • Revised: March 25, 2017   • Accepted: June 1, 2017

Copyright © 2017 Korean Academy of Nursing Administration

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

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  • Purpose
    The purpose of this study was to investigate empathy ability, communication, and nursing performance among registered nurses (RN) and nursing assistants (NA) in long-term care hospitals.
  • Methods
    Participants were 155 nursing personnel (RN 80 and AN 75) who worked in 8 long-term care hospitals in G city and J Province. Data collection was conducted from July 6 to August 6, 2016. Descriptive statistics, independent t-test, one-way ANOVA, and stepwise multiple regression were used with SPSS/WIN program version 23.0 for data analysis.
  • Results
    Nursing performance of RN was significantly influenced by communication ability (β=.88, p<.001) and university graduation (β=.25, p=.025). Nursing performance of NA was influential by communication ability (β=.77, p<.001) and marriage (β=.42, p=.018).
  • Conclusion
    Findings show that communication ability of RN and NA is important in nursing performance. Therefore, there is a need to develop programs to improve communication ability and validate the effectiveness of the programs in improving nursing performance of nursing personnel working at long-term care hospitals.
  • Key Words: Empathy; Communication; Task performance; Nurses; Nurses aides
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Table 1

General Characteristics (N=155)

jkana-23-249-i001.jpg
Table 2

Degree of Empathy Ability, Communication Ability and Nursing Performance (N=155)

jkana-23-249-i002.jpg
Table 3

Differences in Empathy Ability, Communication Ability and Nursing Performance by General Characteristics (N=155)

jkana-23-249-i003.jpg

RN=Registered nurses, NA=Nursing assistants.

Table 4

Correlations between Empathy Ability, Communication Ability and Nursing Performance (N=155)

jkana-23-249-i004.jpg
Table 5

Factors Influencing Nursing Performance (N=155)

jkana-23-249-i005.jpg

Figure & Data

References

    Citations

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    Empathy Ability, Communication Ability, and Nursing Performance of Registered Nurses and Nursing Assistants in Long-term Care Hospitals
    J Korean Acad Nurs Adm. 2017;23(3):249-258.   Published online June 30, 2017
    DOI: https://doi.org/10.11111/jkana.2017.23.3.249
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    Empathy Ability, Communication Ability, and Nursing Performance of Registered Nurses and Nursing Assistants in Long-term Care Hospitals
    J Korean Acad Nurs Adm. 2017;23(3):249-258.   Published online June 30, 2017
    DOI: https://doi.org/10.11111/jkana.2017.23.3.249
    Close
    Empathy Ability, Communication Ability, and Nursing Performance of Registered Nurses and Nursing Assistants in Long-term Care Hospitals
    Empathy Ability, Communication Ability, and Nursing Performance of Registered Nurses and Nursing Assistants in Long-term Care Hospitals

    General Characteristics (N=155)

    Degree of Empathy Ability, Communication Ability and Nursing Performance (N=155)

    Differences in Empathy Ability, Communication Ability and Nursing Performance by General Characteristics (N=155)

    RN=Registered nurses, NA=Nursing assistants.

    Correlations between Empathy Ability, Communication Ability and Nursing Performance (N=155)

    Factors Influencing Nursing Performance (N=155)
    Table 1 General Characteristics (N=155)

    Table 2 Degree of Empathy Ability, Communication Ability and Nursing Performance (N=155)

    Table 3 Differences in Empathy Ability, Communication Ability and Nursing Performance by General Characteristics (N=155)

    RN=Registered nurses, NA=Nursing assistants.

    Table 4 Correlations between Empathy Ability, Communication Ability and Nursing Performance (N=155)

    Table 5 Factors Influencing Nursing Performance (N=155)

    Table 1

    Table 2

    Table 3

    Table 4

    Table 5

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