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Original Article

Comparative Analysis Research of Inpatient Satisfaction with Nursing on Comprehensive Nursing Service Units & General Units and Nurses' Work Stress

Su Mi Jung, Sook Hee Yoon
Journal of Korean Academy of Nursing Administration 2017;23(3):229-238.
Published online: June 30, 2017

Department of Nursing, Inje University, Korea.

Corresponding author: Jung, Su Mi. Department of Nursing, Inje University, 10 Busandaehak-ro, Geumjeong-gu, Busan, Korea. Tel: +82-51-865-7778, Fax: +82-51-865-7771, doya0707@naver.com
• Received: October 13, 2016   • Revised: February 17, 2017   • Accepted: June 20, 2017

Copyright © 2017 Korean Academy of Nursing Administration

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

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  • Purpose
    The purpose of this study was to provide basic research material necessary for the establishment of comprehensive nursing service units, through a comparative analysis of inpatient satisfaction with nursing between comprehensive nursing service and general units and the work stress of nurses.
  • Methods
    The survey participants were inpatients and nurses from 3 general hospitals in Busan, including 6 units, 123 nurses and 220 patients. Date collection was done through March and April 2016. Collected data were analyzed using test and independent t-test with SPSS 23 Win program.
  • Results
    Inpatients on comprehensive nursing service units had higher scores for satisfaction than inpatients on general units. There was no statistically significant difference in nurses' work stress between the two types of units.
  • Conclusion
    The findings indicate that although inpatient satisfaction with comprehensive nursing service units is higher than for general units, work stress for nurses is comparatively high for both types of units. While it is necessary to expand the implementation of comprehensive nursing service units, an institutional strategy for reducing nurses' work stress is required if the expansion is to be successful.
  • Key Words: Comprehensive nursing service; Nursing satisfaction; Work stress

This article is a condensed of the first author's master thesis from Inje University.

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Table 1

Homogeneity Test and Nursing Satisfaction according to General Characteristics of Inpatients in Comprehensive Nursing Service Units and General Units (N=220)

jkana-23-229-i001.jpg

CNSU=Comprehensive nursing service unit; GU=General unit.

Table 2

Homogeneity Test of Nurse's Work Stress between Comprehensive Nursing Service Units and General Units (N=123)

jkana-23-229-i002.jpg

CNSU=Comprehensive nursing service unit; GU=General unit.

Table 3

Differences in Nursing Satisfaction between Inpatients on Comprehensive Nursing Service Units and General Units (N=220)

jkana-23-229-i003.jpg

Note. Adjusted for gender, marital status; CNSU=Comprehensive nursing service unit; GU=General unit.

Table 4

Difference of Nurses' Work Stress between Comprehensive Nursing Service Unit and General Unit (N=123)

jkana-23-229-i004.jpg
Table 5

Correlation between Patient Satisfaction and Nurses Work Stress for Comprehensive Nursing Service Unit and General Unit (N=6)

jkana-23-229-i005.jpg

Figure & Data

References

    Citations

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    Comparative Analysis Research of Inpatient Satisfaction with Nursing on Comprehensive Nursing Service Units & General Units and Nurses' Work Stress
    J Korean Acad Nurs Adm. 2017;23(3):229-238.   Published online June 30, 2017
    DOI: https://doi.org/10.11111/jkana.2017.23.3.229
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    Comparative Analysis Research of Inpatient Satisfaction with Nursing on Comprehensive Nursing Service Units & General Units and Nurses' Work Stress
    J Korean Acad Nurs Adm. 2017;23(3):229-238.   Published online June 30, 2017
    DOI: https://doi.org/10.11111/jkana.2017.23.3.229
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    Related articles

    Comparative Analysis Research of Inpatient Satisfaction with Nursing on Comprehensive Nursing Service Units & General Units and Nurses' Work Stress
    Comparative Analysis Research of Inpatient Satisfaction with Nursing on Comprehensive Nursing Service Units & General Units and Nurses' Work Stress

    Homogeneity Test and Nursing Satisfaction according to General Characteristics of Inpatients in Comprehensive Nursing Service Units and General Units (N=220)

    CNSU=Comprehensive nursing service unit; GU=General unit.

    Homogeneity Test of Nurse's Work Stress between Comprehensive Nursing Service Units and General Units (N=123)

    CNSU=Comprehensive nursing service unit; GU=General unit.

    Differences in Nursing Satisfaction between Inpatients on Comprehensive Nursing Service Units and General Units (N=220)

    Note. Adjusted for gender, marital status; CNSU=Comprehensive nursing service unit; GU=General unit.

    Difference of Nurses' Work Stress between Comprehensive Nursing Service Unit and General Unit (N=123)

    Correlation between Patient Satisfaction and Nurses Work Stress for Comprehensive Nursing Service Unit and General Unit (N=6)
    Table 1 Homogeneity Test and Nursing Satisfaction according to General Characteristics of Inpatients in Comprehensive Nursing Service Units and General Units (N=220)

    CNSU=Comprehensive nursing service unit; GU=General unit.

    Table 2 Homogeneity Test of Nurse's Work Stress between Comprehensive Nursing Service Units and General Units (N=123)

    CNSU=Comprehensive nursing service unit; GU=General unit.

    Table 3 Differences in Nursing Satisfaction between Inpatients on Comprehensive Nursing Service Units and General Units (N=220)

    Note. Adjusted for gender, marital status; CNSU=Comprehensive nursing service unit; GU=General unit.

    Table 4 Difference of Nurses' Work Stress between Comprehensive Nursing Service Unit and General Unit (N=123)

    Table 5 Correlation between Patient Satisfaction and Nurses Work Stress for Comprehensive Nursing Service Unit and General Unit (N=6)

    Table 1

    Table 2

    Table 3

    Table 4

    Table 5

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