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Original Article

Effects of Emotional Labor and Self-efficacy on Psychosocial Stress of Nurses

Jeong Hee Kim1, Young Suk Park2
Journal of Korean Academy of Nursing Administration 2015;21(1):111-121.
Published online: January 31, 2015

1College of Nursing, Jeju National University, Korea.

2Department of Nursing, Korea National Open University, Korea.

Corresponding author: Park, Young Suk. Department of Nursing, Korea National Open University, 169 Dongsung-dong, Jongno-gu, Seoul 110-791, Korea. Tel: +82-2-3668-4746, Fax: +82-2-3673-4274, anywayyoung@knou.ac.kr
• Received: November 4, 2014   • Revised: December 16, 2014   • Accepted: December 23, 2014

Copyright © 2015 Korean Academy of Nursing Administration

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

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  • Purpose
    The purpose of this study was to identify the effects of emotional labor and self-efficacy on psychosocial stress of nurses.
  • Methods
    A cross-sectional correlation study design was used. The participants were 186 nurses from two general hospitals in Jeju Island, South Korea. A self-report questionnaire was used to collect data including data on emotional labor, self-efficacy, and psychosocial stress. Data were analyzed using descriptive statistics, Pearson correlation coefficient, t-test, ANOVA, and hierarchical multiple regression.
  • Results
    Approximately 98% of the participants were categorized as having potential and high risk stress levels. Hierarchical multiple regression showed that employment status, surface-acting, and self-efficacy explained 37.0% of psychosocial stress and self-efficacy was the main factor influencing psychosocial stress.
  • Conclusion
    Nursing administrators should understand that nurses suffer from high risk stress and emotional labor. To reduce the psychosocial stress of nurses, there is needed to improve stressful work conditions such as irregular employment, decrease surface-acting, and improve self-efficacy.
  • Key Words: Emotional labor; Self-efficacy; Psychosocial stress; Nurses

This research was supported by the 2014 scientific promotion program funded by Jeju National University.

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Table 1

General and Job-related Characteristics of Participants (N=186)

jkana-21-111-i001.jpg

*Operating room, Intensive care unit, & Emergency room; †Others=Outpatient clinic & Artificial kidney unit.

Table 2

Emotional Labor, Self-efficacy, and Psychosocial Stress of Participants (N=186)

jkana-21-111-i002.jpg

*Operating room, Intensive care unit, & Emergency room; †Outpatient clinic & Artificial kidney unit; a,b,c,d=Scheffé test.

Table 3

Differences in Psychosocial Stress by General and Job-related Characteristics and Self-efficacy (N=186)

jkana-21-111-i003.jpg

*Operating room, Intensive care unit, & Emergency room; †Outpatient clinic & Artificial kidney unit; a,b,c,d=Scheffé test.

Table 4

Correlations among Emotional Labor, Self-efficacy, and Psychosocial Stress (N=186)

jkana-21-111-i004.jpg
Table 5

Factors Affecting Psycho·Social Stress by Hierarchial Multiple Regression Analysis (N=186)

jkana-21-111-i005.jpg

*Dummy variables; Age (<30=0,≥30=1), Martial status (unmarried=0, married=1); Employment status (regular=0, irregular=1); Dep 1,2,3=Work unit (others=0, medical, surgical, or special unit=1).

Figure & Data

References

    Citations

    Citations to this article as recorded by  
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      Sustainability.2021; 13(21): 11634.     CrossRef
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    • Effects of emotional labor, job stress and burnout on somatization in nurses : In convergence era
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      Journal of Digital Convergence.2015; 13(10): 415.     CrossRef

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    Effects of Emotional Labor and Self-efficacy on Psychosocial Stress of Nurses
    J Korean Acad Nurs Adm. 2015;21(1):111-121.   Published online January 31, 2015
    DOI: https://doi.org/10.11111/jkana.2015.21.1.111
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    Effects of Emotional Labor and Self-efficacy on Psychosocial Stress of Nurses
    J Korean Acad Nurs Adm. 2015;21(1):111-121.   Published online January 31, 2015
    DOI: https://doi.org/10.11111/jkana.2015.21.1.111
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    Effects of Emotional Labor and Self-efficacy on Psychosocial Stress of Nurses
    Effects of Emotional Labor and Self-efficacy on Psychosocial Stress of Nurses

    General and Job-related Characteristics of Participants (N=186)

    *Operating room, Intensive care unit, & Emergency room; †Others=Outpatient clinic & Artificial kidney unit.

    Emotional Labor, Self-efficacy, and Psychosocial Stress of Participants (N=186)

    *Operating room, Intensive care unit, & Emergency room; †Outpatient clinic & Artificial kidney unit; a,b,c,d=Scheffé test.

    Differences in Psychosocial Stress by General and Job-related Characteristics and Self-efficacy (N=186)

    *Operating room, Intensive care unit, & Emergency room; †Outpatient clinic & Artificial kidney unit; a,b,c,d=Scheffé test.

    Correlations among Emotional Labor, Self-efficacy, and Psychosocial Stress (N=186)

    Factors Affecting Psycho·Social Stress by Hierarchial Multiple Regression Analysis (N=186)

    *Dummy variables; Age (<30=0,≥30=1), Martial status (unmarried=0, married=1); Employment status (regular=0, irregular=1); Dep 1,2,3=Work unit (others=0, medical, surgical, or special unit=1).
    Table 1 General and Job-related Characteristics of Participants (N=186)

    *Operating room, Intensive care unit, & Emergency room; †Others=Outpatient clinic & Artificial kidney unit.

    Table 2 Emotional Labor, Self-efficacy, and Psychosocial Stress of Participants (N=186)

    *Operating room, Intensive care unit, & Emergency room; †Outpatient clinic & Artificial kidney unit; a,b,c,d=Scheffé test.

    Table 3 Differences in Psychosocial Stress by General and Job-related Characteristics and Self-efficacy (N=186)

    *Operating room, Intensive care unit, & Emergency room; †Outpatient clinic & Artificial kidney unit; a,b,c,d=Scheffé test.

    Table 4 Correlations among Emotional Labor, Self-efficacy, and Psychosocial Stress (N=186)

    Table 5 Factors Affecting Psycho·Social Stress by Hierarchial Multiple Regression Analysis (N=186)

    *Dummy variables; Age (<30=0,≥30=1), Martial status (unmarried=0, married=1); Employment status (regular=0, irregular=1); Dep 1,2,3=Work unit (others=0, medical, surgical, or special unit=1).

    Table 1

    Table 2

    Table 3

    Table 4

    Table 5

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