• KANAD
  • Contact us
  • E-Submission

J Korean Acad Nurs Adm : Journal of Korean Academy of Nursing Administration

OPEN ACCESS
mobile search button mobile menu button
Search
Advanced Search
ABOUT
BROWSE ARTICLES
EDITORIAL POLICY
FOR CONTRIBUTORS

Articles

Page Path

Original Article

Influential Factors Related to Job Satisfaction in Hospice Nurses: Focus on Emotional Labor and Burnout

BokYae Chung1, Ji-Young Han2
Journal of Korean Academy of Nursing Administration 2014;20(3):322-331.
Published online: June 30, 2014

1College of Nursing, Kyungpook National University, Korea.

2Department of Nursing, Silla University, Korea.

Corresponding author: Han, Ji-Young. Department of Nursing, Silla University, San 1-1 Gwaebop-dong, Sasang-gu, Busan 617-736, Korea. Tel: +82-51-999-5872, Fax: +82-51-999-5176, hanjy@silla.ac.kr
• Received: April 10, 2014   • Revised: May 20, 2014   • Accepted: June 9, 2014

Copyright © 2014 Korean Academy of Nursing Administration

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

  • 15 Views
  • 0 Download
  • 20 Crossref
prev next

Full Article

Download PDF Download PDF
  • Purpose
    The purpose of this study was to identify factors influencing job satisfaction in hospice nurses. The focus was on emotional labor and burnout.
  • Methods
    Between September 30 and October 18, 2013, hospice nurses (n=63) in 5 hospitals in 4 cities completed measures of emotional labor, burnout, and job satisfaction. Data were collected using questionnaires and analyzed using descriptive statistics, t-test, ANOVA, Pearson correlation coefficient, and multiple regression with the SPSS/Win 21.0 program.
  • Results
    The mean score per item for emotional labor was 3.0, the mean of burnout score was 2.7, and the mean job satisfaction score was 3.4. Emotional labor showed a positive correlation with burnout (r=.61), and a negative correlation with job satisfaction (r=-.52). Burnout showed a negative correlation with job satisfaction (r=-.64). The factors influencing job satisfaction were burnout (β=-.65, p<.001) and clinical experience (β=.25, p=.007). Burnout and clinical experience explained 57.0% of the variance in hospice nurses' job satisfaction.
  • Conclusion
    The findings of this study indicate a need to develop strategies to prevent burnout and control emotional labor in order to increase job satisfaction for hospice nurses.
  • Key Words: Hospice nurse; Emotional labor; Burnout; Job satisfaction
  • 1. Jun YJ, Kim IA, Han KS, Lim JY. The effects of empowerment on job satisfaction-focusing on followership style. J Korean Acad Nurs Adm. 2005;11(1):23-31.
  • 2. Kim CH, Yang SS, Kim YJ, Son YJ, You MA, Song JE. A structural equation model of nurses turnover intention. J Korean Acad Nurs Adm. 2009;15(4):550-562.
  • 3. Lee KJ, Lee E. The relationship of emotional labor, empowerment, job burnout and turnover intention of clinical nurses. Korean J Occup Health Nurs. 2011;20(2):130-142. http://dx.doi.org/10.5807/kjohn.2011.20.2.130
  • 4. Wi SM, Yi YJ. Influence of emotional labor on job satisfaction, intent to leave, and nursing performance of clinical nurses. J Korean Acad Nurs Adm. 2012;18(3):310-319.
  • 5. Schaffer M, Norlander L. Being present: A nurse's resource for end-of-life communication. Indianapolis, In: Sigma Theta Tau International; 2009. 246 p.
  • 6. Byun DS, Yom YH. Factors affecting the burnout of clinical nurses - Focused on emotional labor. J Korean Acad Nurs Adm. 2009;15(3):444-454.
  • 7. Morris JA, Feldman DC. The dimensions, antecedents, and consequences of emotional labor. Acad Manag Rev. 1996;21(4):986-1010. http://dx.doi.org/10.5465/AMR.1996.9704071861
  • 8. Lee KH, Song JS. The effect of emotional intelligence on self-efficacy and job stress of nurses-Mediating role of self efficacy-. J Korean Acad Nurs Adm. 2010;16(1):17-25.
  • 9. Gray B. The emotional labour of nursing-defining and managing emotions in nursing work. Nurse Educ Today. 2009;29(2):168-175. http://dx.doi.org/10.1016/j.nedt.2008.08.003
  • 10. Kim IS. The role of self-efficacy and social support in the relationship between emotional labor and burnout, turnover intention among hospital nurses. J Korean Acad Nurs Adm. 2009;15(4):515-525.
  • 11. Kim HJ, Gu JI, Byun JH, Kim SM, Choi HS. Nurse's experience of changing role in the hospice unit of medical ward. Korean J Hosp Palliat Care. 2008;11(1):30-41.
  • 12. Maslach C, Goldberg J. Prevention of burnout: New perspectives. Appl Prev Psychol. 1998;7(1):63-74. http://dx.doi.org/10.1016/S0962-1849(98)80022-X
  • 13. Malakh-Pines A, Aronson E, Kafry D. Burnout: From tedium to personal growth. New York: A Division of Macmillian Publishing Co. Inc.; 1981. p. 202-222.
  • 14. Lavandero R. Nurse burnout: What can we learn? J Nurs Adm. 1981;11(11-12):17-23.
  • 15. Kim HK, Ji HS, Ryu EK, Lee HJ, Yun SE, Jeon MK, et al. Factors influencing on burnout of the nurses in hospitals. Clin Nurs Res. 2004;10(2):7-18.
  • 16. Pereira SM, Fonseca AM, Carvlalho AS. Burnout in palliative care: A systematic review. Nurs Ethics. 2011;18(3):317-326. http://dx.doi.org/10.1177/0969733011398092
  • 17. Park MS, Yu YS. Burden, job satisfaction, and quality of life of nurses caring for cancer patients. Korean J Hosp Palliat Care. 2005;8(1):8-17.
  • 18. Han HS. Role accomplishment and job satisfaction of hospice nurse[master's thesis]. Seoul: Ewha Womans University; 2008.
  • 19. Yang YK. A study on burnout, emotional labor, and self-efficacy in nurses. J Korean Acad Nurs Adm. 2011;17(4):423-431.
  • 20. Baik DW, Yom YH. Effects of social support and emotional intelligence in the relationship between emotional labor and burnout among clinical nurses. J Korean Acad Nurs Adm. 2012;18(3):271-280.
  • 21. Kim MJ. Effects of the hotel employee's emotional labor upon the job-related attitudes. J Tourism Sci. 1998;21(2):129-141.
  • 22. Ryan MA. Professional survival. Superv Nurse. 1981;12(2):16-17.
  • 23. Peek EH. A study of the correlation between burnout and job satisfaction levels among nurses [master's thesis]. Seoul: Yonsei University; 1983.
  • 24. Slavitt DB, Stamps PL, Piedmont EB, Hasse AM. Nurse's satisfaction with their work situation. Nurs Res. 1978;27(2):114-120.
  • 25. Faul F, Erdfelder E, Buchner A, Lang AG. Statistical power analyses using G*Power 3.1: Tests for correlation and regression analyses. Behav Res Methods. 2009;41(4):1149-1160.
  • 26. Kim SP. Emotional labor: Control mechanisms, employee's psychological responses, methodological issues. J Ind Econ Bus. 2000;13(4):195-214.
  • 27. Park HJ. Emotional labor, emotional expression and burnout of clinical nurses. J Korean Acad Nurs Adm. 2009;15(2):225-232.
  • 28. Yom YH. Analysis of Burnout and job satisfaction among nurses based on the job demand-resource model. J Korean Acad Nurs. 2013;43(1):114-122. http://dx.doi.org/10.4040/jkan.2013.43.1.114
Table 1
General Characteristics of Participants (N=63)
jkana-20-322-i001.jpg
Table 2
Mean Scores for Emotional Labor, Burnout, and Job Satisfaction (N=63)
jkana-20-322-i002.jpg
Table 3
Differences in Variables according to General Characteristics (N=61)
jkana-20-322-i003.jpg

a,b,c,d,eScheffé test (same letter means significantly difference).

Table 4
Correlations among Emotional Labor, Burnout and Job Satisfaction (N=63)
jkana-20-322-i004.jpg
Table 5
Factors Influencing Satisfaction (N=63)
jkana-20-322-i005.jpg

Figure & Data

References

    Citations

    Citations to this article as recorded by  
    • Emotional Labor, Job Satisfaction, and Burnout in Medical Technicians: Insights from the Korea Veterans Health Service
      Eun-Taek HONG, Yo-Han SEO
      Korean Journal of Clinical Laboratory Science.2025; 57(1): 37.     CrossRef
    • A Conceptual Analysis of Psychological Burnout Among Nurses Providing Terminal Care
      Sunjung Kim, Sunghee H. Tak
      Journal of Advanced Nursing.2025;[Epub]     CrossRef
    • Mediating Effect of Resilience on the Relationship Between Job Stress and the Professional Quality of Life of Hospice and Palliative Care Nurses: A Multicenter Cross-sectional Study
      Eunhee Jo, Soon-Jung Hwang, Hyang-Suk Kwon
      Korean Journal of Adult Nursing.2024; 36(3): 241.     CrossRef
    • The Experience of Emotional Labor and Its Related Factors among Nurses in General Hospital Settings in Republic of Korea: A Systematic Review and Meta-Analysis
      Da-Jung Ha, Jung-Hyun Park, Su-Eun Jung, Boram Lee, Myo-Sung Kim, Kyo-Lin Sim, Yung-Hyun Choi, Chan-Young Kwon
      Sustainability.2021; 13(21): 11634.     CrossRef
    • Influences of Type D Personality, Positive Psychological Capital, and Emotional Labor on the Burnout of Psychiatric Nurses
      Seung Mi Park, Myung Ha Lee, Ji Young Kim
      Journal of Korean Academy of psychiatric and Mental Health Nursing.2020; 29(2): 133.     CrossRef
    • Nurses’ emotions, emotional labor, and job satisfaction
      Mikyoung Lee, Keum-Seong Jang
      International Journal of Workplace Health Management.2019; 13(1): 16.     CrossRef
    • The effects of emotional labor(surface acting, deep acting) and job burnout on job satisfaction among securities branch clerks
      SoonJeong Yang, DonHun Lee
      Korean Journal of Industrial and Organizational Psychology.2019; 32(3): 265.     CrossRef
    • Effectiveness of a short-term psychotherapeutic group for doctors and nurses in a Hospice in Southern Europe
      Caccamo Floriana, Caldironi Luca, Ghedin Simona
      Progress in Palliative Care.2019; 27(2): 58.     CrossRef
    • Nurses’ emotions, emotion regulation and emotional exhaustion
      Mikyoung Lee, Keum-Seong Jang
      International Journal of Organizational Analysis.2019; 27(5): 1409.     CrossRef
    • Effect of Nurses' Emotional Labor on Customer Orientation and Service Delivery: The Mediating Effects of Work Engagement and Burnout
      Sang-Sook Han, Jeong-Won Han, Yun-Hyung Kim
      Safety and Health at Work.2018; 9(4): 441.     CrossRef
    • Influences of Burnout, Emotional labor, and Positive Psychological Capital on Job Satisfaction of Nurses
      Soo Young Jun
      Journal of Korean Academy of Nursing Administration.2017; 23(2): 201.     CrossRef
    • The Influences of Burnout on Job Satisfaction on School Health Teachers (School Nurse): Focused on the Mediating Effects of Self-leadership
      Oh Yun Kwon, Kyung Sook Park
      Journal of the Korean Society of School Health.2017; 30(1): 1.     CrossRef
    • Relationships among Emotional Labor, Burnout, and Organizational Effectiveness of Employees in Public Health Centers
      Dong Youn Kone, Jae Sun Ahn
      Journal of Korean Public Health Nursing.2016; 30(3): 544.     CrossRef
    • Relationships among Emotional Labor, Self Efficacy, and Burnout of Employees in Public Health Centers
      Hyunkyung Choi, Yeongmi Ha, Seungkyoung Yang
      Korean Journal of Occupational Health Nursing.2016; 25(1): 75.     CrossRef
    • Factors Influencing Turnover Intention of Nurses after Evaluation for Certification at Geriatric Hospitals: Focused on Job Stress and Burnout
      Eun Joung Choi, Ji Won Park, Mi Lim Cho
      Journal of the Korea Academia-Industrial cooperation Society.2016; 17(3): 438.     CrossRef
    • A Study on the Mediating Effect of Emotional Intelligence between Perfectionism and Burnout in Advanced Practice Nurses (APN)
      Gie Ok Noh, Kyung Sook Park, Young Soon Im
      Journal of Korean Academy of Nursing Administration.2016; 22(2): 109.     CrossRef
    • A study on Emotional labor, Positive resources and Job burnout in clinical Nurses
      Soo-Ok Kim, Mee-Suk Wang
      Journal of the Korea Academia-Industrial cooperation Society.2015; 16(2): 1273.     CrossRef
    • Factors Influencing Job Satisfaction of Nurses Working in Long-term Care Hospitals: Focused on Burnout and Burden for Caring Problematic Behaviors in Dementia
      Ji Won Park, Eun Joung Choi
      Journal of the Korea Academia-Industrial cooperation Society.2015; 16(11): 7403.     CrossRef
    • Factors Affecting the Self Esteem of a Convergence Dental Hygienist
      Kyeung-Ae Jang, Hee-Su Lee
      Journal of the Korea Convergence Society.2015; 6(4): 177.     CrossRef
    • Nursing Need and Satisfaction of Patients in Hospice Ward
      Jung Ah Kim, Kyunghee Kim, Hee Sun Kang, Ji-su Kim
      The Korean Journal of Hospice and Palliative Care.2014; 17(4): 248.     CrossRef

    Download Citation

    Download a citation file in RIS format that can be imported by all major citation management software, including EndNote, ProCite, RefWorks, and Reference Manager.

    Format:

    Include:

    Influential Factors Related to Job Satisfaction in Hospice Nurses: Focus on Emotional Labor and Burnout
    J Korean Acad Nurs Adm. 2014;20(3):322-331.   Published online June 30, 2014
    DOI: https://doi.org/10.11111/jkana.2014.20.3.322
    Download Citation
    Download a citation file in RIS format that can be imported by all major citation management software, including EndNote, ProCite, RefWorks, and Reference Manager.
    Format:
    • RIS — For EndNote, ProCite, RefWorks, and most other reference management software
    • BibTeX — For JabRef, BibDesk, and other BibTeX-specific software
    Include:
    • Citation for the content below
    Influential Factors Related to Job Satisfaction in Hospice Nurses: Focus on Emotional Labor and Burnout
    J Korean Acad Nurs Adm. 2014;20(3):322-331.   Published online June 30, 2014
    DOI: https://doi.org/10.11111/jkana.2014.20.3.322
    Close
    Influential Factors Related to Job Satisfaction in Hospice Nurses: Focus on Emotional Labor and Burnout
    Influential Factors Related to Job Satisfaction in Hospice Nurses: Focus on Emotional Labor and Burnout

    General Characteristics of Participants (N=63)

    Mean Scores for Emotional Labor, Burnout, and Job Satisfaction (N=63)

    Differences in Variables according to General Characteristics (N=61)

    a,b,c,d,eScheffé test (same letter means significantly difference).

    Correlations among Emotional Labor, Burnout and Job Satisfaction (N=63)

    Factors Influencing Satisfaction (N=63)
    Table 1 General Characteristics of Participants (N=63)

    Table 2 Mean Scores for Emotional Labor, Burnout, and Job Satisfaction (N=63)

    Table 3 Differences in Variables according to General Characteristics (N=61)

    a,b,c,d,eScheffé test (same letter means significantly difference).

    Table 4 Correlations among Emotional Labor, Burnout and Job Satisfaction (N=63)

    Table 5 Factors Influencing Satisfaction (N=63)

    Table 1

    Table 2

    Table 3

    Table 4

    Table 5

    J Korean Acad Nurs Adm : Journal of Korean Academy of Nursing Administration

    ABOUT

    BROWSE ARTICLES 

    EDITORIAL POLICY

    FOR CONTRIBUTORS  

    © Korean Academy of Nursing Administration.
    TOP