| Heejung Choi | 3 Articles |
Purpose
This study was designed to construct and test a structural equation model of nurses’ experience of workplace incivility based on the model of the Affective Events Theory. Methods: A total of 299 nurses from five general hospitals responded to structured questionnaires measuring personality traits (emotionality and agreeableness), structural empowerment, workplace incivility experience, emotional exhaustion and job satisfaction. Results: The hypothetical model showed a good fit with the data: χ2 /df=1.88, GFI=.93, CFI=.95, NFI=.91, TLI=.94, SRMR=.03, RMSEA=.05. Structural empowerment had an effect on the experience of workplace incivility among nurses, but the influence of personality was not significant. Workplace incivility had significant direct effects on emotional exhaustion and job satisfaction. The experience of workplace incivility mediates the impact of structural empowerment on emotional exhaustion and job satisfaction. Conclusion: Structural empowerment in nursing unit can reduce nurses’ experience of workplace incivility and emotional exhaustion and increase their job satisfaction. At the same time, nurses’ experience of workplace incivility can increase their emotional exhaustion and decrease job satisfaction. This suggests that nurse managers should consider enhancing structural empowerment and develop programs or activities to improve it and manage workplace inciviltiy.
PURPOSE
Purposes of this study were to develop a Nurse Emotional Labor Strategy Scale in Korean (K-NELSS) and to evaluate its psychometric properties. METHODS The 14 items Emotional Labor Strategy Scale (ELSS) was translated into Korean and modified to apply to nurses. Two hundred and fifty nurses working in various units completed the questionnaire. Factor validity using confirmatory factor analysis, construct validity using correlation with burn-out, and criterion validity using correlation with Korean-Emotional Labor Scale (K-ELS) were identified. Reliability was tested by Cronbach's α. RESULTS K-NELSS has 3 domains: surface acting, deep acting, and expression of naturally felt emotions. Confirmatory factor analysis showed moderate goodness of fit (RMSEA=.80, SRMR=.07, CFI=93, TFI=.92). Correlation between surface acting and burn-out was r=.37 (p < .001), and between K-NELSS and K-ELS were r=.57 (p < .001) in surface action and r=.62 (p < .001) in deep acting. Cronbach's αs for surface acting, deep acting, and expression of naturally felt emotions were .89, .88, .84, respectively. CONCLUSION Psychometric properties of K-NELSS indicate that it is a useful and reliable tool to assess emotional labor of Korean nurses. In addition, with a small number of items, it is relatively easy to use. Citations Citations to this article as recorded by
PURPOSE
Professional quality of life is the quality one feels in relation to their work as a helper. The purpose of this study was to describe professional quality of life among emergency nurses. METHODS A total of 15 emergency rooms were selected in three cities. Among 263 nurses working at these emergency rooms, 178 nurses consented to participate in this cross-sectional survey. Professional Quality of Life (ProQOL) Scale version 5 was used to measure compassion satisfaction, burnout and secondary traumatic stress. Cluster analysis was used to classify nurses according to professional quality of life. RESULTS The mean scores (SD) for compassion satisfaction, burnout, and secondary traumatic stress were 32.12 (5.45), 28.27 (4.28), and 28.20 (5.07), respectively. The result of cluster analysis according to standardized score of compassion satisfaction, burnout, and secondary traumatic stress yielded three clusters. Over 50% of participants showed low professional quality of life. Nurses who were included in a cluster representing low professional quality of life were younger, had shorter periods of nursing experience, and perceivedlower social support than other cluster. CONCLUSION Education or support programs for emergency nurses are needed to enhance their professional quality of life. Citations Citations to this article as recorded by
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