Purpose The purpose of this study was to identify the influence of emotional labor and work-life balance on the organizational commitment of nurses in comprehensive nursing care service wards.
Methods: A cross-sectional descriptive study was designed. Data collection was conducted for a total of 171 nurses in comprehensive nursing care service wards in two H university hospitals in Gyeonggi-do. Data were collected from March 5 to 30, 2021 using questionnaires on topics including emotional labor, work-life balance, organizational commitment, and general characteristics. Data were analyzed using descriptive statistics, independent t-test, One-way ANOVA, Pearson’s correlation analysis, and hierarchical regression analysis.
Results: Organizational commitment was influenced by working experience in current unit, future work plan, emotional modulation efforts in profession, patient-focused emotional suppression, and work-life balance.
Conclusion: The findings of this study suggest that in order to increase organizational commitment, it is important to support organizational efforts and systems such as an emotional management program that can strengthen the positive aspects of emotional labor, and leisure activities and childcare support programs that can improve work-life balance.
Citations
Citations to this article as recorded by
Impact of Emotional Labor and Positive Psychological Capital on the Turnover Intention of Nurses Caring for Patients with COVID-19: A Descriptive Survey Study Mira Kwon, Yeoungsuk Song, Majd T. Mrayyan Journal of Nursing Management.2024; 2024: 1. CrossRef
PURPOSE The study was done to analyze attributes of emotional labor experienced by clinical nurses working in domestic hospitals and to develop tools for measurement. METHODS The concept of nurse emotional labor was verified through concept analysis based on Hybrid model. The preliminary Nurse Emotional Labor Scale were examined for content validity, reliability and validity. The scale was verified with 500 nurses working in general hospitals located in Kangwon-do. RESULTS Attributes of the nurse emotional labor concept were derived from three types: surface type, internalize type and control behaviors and identified as having six constitutive factors: conscious surface behaviors, casual behaviors, empathy effort, repress, solve and endure. The results of the construct validity test of the tool showed 8 factors. The Nurse Emotional Labor Measurement Tool had a significant correlation (r=.35, p < .001) with the Scale of Morris & Felman in result of criterion-related validity. And the internal consistency reliability Cronbach's α coefficient was .93. CONCLUSION The development process showed that to accurately describe emotional labor of nurses, it is necessary to consider not only quantitative aspects but also qualitative aspects and content aspects.
Citations
Citations to this article as recorded by
Factors Influencing Burnout in Intensive Care Unit and Emergency Room Nurses for Patients Who Attempted Suicide Hyo Jung Lee, Nayoon Lee Journal of Korean Critical Care Nursing.2025; 18(1): 1. CrossRef
Emotional labour and turnover intention among nurses in China: Mediating effects of nurse–patient relationship and self‐rated health Zhixin Liu, Huanyu Zhang, Junping Liu, Juan Zhao, Yajie Feng, Jie Liu, Siyi Tao, Wei Liu, Dandan Zou, Chen Wang, Nan Wang, Zhaoyue Liu, Xinru Liu, Lin Wu, Libo Liang, Weilan Xu, Qunhong Wu, Chaojie Liu International Nursing Review.2024; 71(4): 841. CrossRef
The Influence of Emotional Labor, Positive Psychological, Capital, and Rewards on the Retention Intention among Coronavirus Disease 2019 Ward Nurses in Regional Public Hospitals Kyung Jin Jeon, Min Jeong Park Journal of Korean Academy of Fundamentals of Nursing.2022; 29(2): 181. CrossRef
Factors Affecting on Turnover Intentions of Emergency Department Nurses who have Experienced Verbal Abuse Gyoo-Yeong CHO, Mi-Kyung SEO JOURNAL OF FISHRIES AND MARINE SCIENCES EDUCATION.2021; 33(2): 314. CrossRef
Effect of Emotional Coaching Program for Clinical Nurses on Resilience, Emotional Labor, and Self-efficacy Kyung Ryu, Jong Kyung Kim Journal of Korean Academy of Nursing.2020; 50(3): 419. CrossRef
PURPOSE Purposes of this study were to develop a Nurse Emotional Labor Strategy Scale in Korean (K-NELSS) and to evaluate its psychometric properties. METHODS The 14 items Emotional Labor Strategy Scale (ELSS) was translated into Korean and modified to apply to nurses. Two hundred and fifty nurses working in various units completed the questionnaire. Factor validity using confirmatory factor analysis, construct validity using correlation with burn-out, and criterion validity using correlation with Korean-Emotional Labor Scale (K-ELS) were identified. Reliability was tested by Cronbach's α. RESULTS K-NELSS has 3 domains: surface acting, deep acting, and expression of naturally felt emotions. Confirmatory factor analysis showed moderate goodness of fit (RMSEA=.80, SRMR=.07, CFI=93, TFI=.92). Correlation between surface acting and burn-out was r=.37 (p < .001), and between K-NELSS and K-ELS were r=.57 (p < .001) in surface action and r=.62 (p < .001) in deep acting. Cronbach's αs for surface acting, deep acting, and expression of naturally felt emotions were .89, .88, .84, respectively. CONCLUSION Psychometric properties of K-NELSS indicate that it is a useful and reliable tool to assess emotional labor of Korean nurses. In addition, with a small number of items, it is relatively easy to use.
Citations
Citations to this article as recorded by
Psychological pathway to emotional exhaustion among nurses and midwives who provide perinatal bereavement care in China: a path analysis Jialu Qian, Gaoyan Wu, Cecilia Jevitt, Shiwen Sun, Man Wang, Xiangyu Sun, Xiaoyan Yu BMC Psychiatry.2024;[Epub] CrossRef
The Level and Outcomes of Emotional Labor in Nurses: A Scoping Review Hanbo Feng, Meng Zhang, Xueting Li, Yang Shen, Xiaohan Li, Nilesh Kumar Journal of Nursing Management.2024;[Epub] CrossRef
Effects of Emotional Labor and Compassion Competence on Dental Hygiene Performance in Dental Hygienists Sun-Mi Kim, Young-Im Kim Journal of Dental Hygiene Science.2021; 21(2): 79. CrossRef
Emotional Labor Strategies, Stress, and Burnout Among Hospital Nurses: A Path Analysis Ji‐Soo Kim Journal of Nursing Scholarship.2020; 52(1): 105. CrossRef
Emotional labor and job types of male firefighters in Daegu Metropolitan City Sung Kyu Park, Han Cheol Heo, Joon Sakong, Man Joong Jeon Annals of Occupational and Environmental Medicine.2019;[Epub] CrossRef
PURPOSE The purpose of this study was to examine the effects of emotional labor and organizational justice on organizational socialization of emergency room nurses. METHODS This study was done over a 4 month period, with 185 emergency room nurses from general and tertiary hospitals in 2 regions of Korea. The nurses completed self-report questionnaires from August 20 to September 30, 2015. The data from the self-report questionnaires were analyzed using descriptive statistics, independent t-test, one way ANOVA, Pearson correlation coefficients, and Hierachial multiple regression analysis with the IBM SPSS 21.0 program. RESULTS The significant predictors of organizational socialization for the emergency room nurses were procedural justice (β=.38), emotional labor (β=.−23) and distributive justice (β=.19). These variables explained 54% of the variance in organizational socialization of emergency room nurses. CONCLUSION The results indicate that it is necessary to formulate a plan for enhancing procedural justice and distributive justice, and for decreasing emotional labor.
Citations
Citations to this article as recorded by
The effect of perceived organizational justice on workplace deviant behavior of new nurses: the role of emotional labor and psychological capital Ran Meng, Zhe Jiang, Yue Su, Guangli Lu, Chaoran Chen BMC Nursing.2024;[Epub] CrossRef
The Effects of Positive Psychological Capital and Organizational Justice on Job Embeddedness of Clinical Nurses Youn Shin Lee, Heeyoung Kim Journal of Korean Academy of Nursing Administration.2022; 28(3): 228. CrossRef
Nursing Manager’s Transformational Leadership and Servant Leadership on Organizational Socialization of New Nurses: Mediating Effect of Collective Efficacy Sung Jung Kwak, Nam Yi Kim Journal of Korean Academy of Nursing Administration.2022; 28(5): 568. CrossRef
The Experience of Emotional Labor and Its Related Factors among Nurses in General Hospital Settings in Republic of Korea: A Systematic Review and Meta-Analysis Da-Jung Ha, Jung-Hyun Park, Su-Eun Jung, Boram Lee, Myo-Sung Kim, Kyo-Lin Sim, Yung-Hyun Choi, Chan-Young Kwon Sustainability.2021; 13(21): 11634. CrossRef
Effects of Career Management and Organizational Justice on Job Rotation Attitude among Hospital Nurses Eunkyung Kim, Taewha Lee Journal of Korean Academy of Nursing Administration.2021; 27(5): 390. CrossRef
A longitudinal assessment of occupational stress in Emergency Department Nursing Staff Subhashis Basu, Angela Harris, Sue Mason, Joseph Norman Journal of Nursing Management.2020; 28(1): 167. CrossRef
The Influence of Organizational Justice, Organizational Culture and Emotional Intelligence on Intention of Retention in Reemployed Nurses Yu Ri Jung, So Young Choi Journal of Korean Academy of Nursing Administration.2020; 26(5): 501. CrossRef
Factors Influencing Resilience in Long-term Care Hospital Nurses Ju Hui Moon, Sook Hee Yoon Journal of Korean Academy of Nursing Administration.2019; 25(5): 373. CrossRef
First
Prev
