PURPOSE
The purpose of this study was to identify factors related to Vietnamese customers who use Korean medical and tourism services. The study was based on the Anderson Models METHODS: Participants were 173 Vietnamese who were living in Ho Chi Minh and Hanoi in Vietnam. Data were analyzed using descriptive statistics, χ², t-test and Multiple Logistic Regression.
RESULTS
Research necessary factors had the most significant effect among the preceding factors, possible factors and necessary factors. Human service and outstanding natural beauty of necessary factors had significant influence on customer intention to use. According to the result of the stepwise logistic regression analysis, the most important item in medical services was human service OR=1.89 (p=.014), and for tour services, outstanding natural beauty OR=4.30 (p=.033). The explained variance for customer intention to use was 91.9%.
CONCLUSION
These results suggest the need to improve the human service and outstanding natural beauty to retain customers' intention to use.

PURPOSE
The purpose of this study was to identify factors related to the loyalty of Chinese customers who use Korean medical and tourism services.
METHODS
Participants were 158 Chinese who visited plastic surgery clinics in Korea. Data were analyzed using descriptive statistics, One-way ANOVA, Scheffe? test, Pearson Correlation and Hierachical Multiple Regression.
RESULTS
Medical service quality, tourism service quality and medical and service satisfaction were positively correlated with customer loyalty. Medical service quality and medical and tourism service satisfaction had significant influence on customer loyalty. The explained variance for customer loyalty was 84.9%.
CONCLUSION
These results suggest the need to improve the tourism service and medical and tourism service satisfaction to retain loyal customers.

Citations

• An Analytic Study of Optometrists' Occupation-Related Information in TV Dramas
  SamYoung YU, Sehee Lee, Moonsung Choi
  Journal of Korean Ophthalmic Optics Society.2022; 27(3): 161.     CrossRef
• The Effects of Korean Medical Service Quality and Satisfaction on Revisit Intention of the United Arab Emirates Government Sponsored Patients
  Seoyoung Lee, Eun-Kyung Kim
  Asian Nursing Research.2017; 11(2): 142.     CrossRef
• Factors Influencing Intention of Vietnamese to Use Korean Medical Tourism
  Young-Hee Yom, Myoung Ae Kim
  Journal of Korean Academy of Nursing Administration.2016; 22(4): 332.     CrossRef