Purpose
This study was done to provide basic data for nursing intervention to increase communication ability of operating room nurses by identifying the relation among their verbal violence experience, job stress, resilience, and communication ability.
Methods
The participants were 136 nurses, working in the operating rooms of six academic and general hospitals located in Seoul and Gyeonggi-Do. Data were collected from May 1st through October 31st, 2016. Collected data were analyzed for frequency and percentage, mean and standard deviation, association among related factors, and stepwise multi-regression using the SPSS 21.0 program.
Results
It was found that the strongest factor influencing the communication ability of operating room nurses was persistence (β=.41, p <.001; sub-item of Resilience), followed by support (β=.26, p =.001; sub-item of Resilience). These two sub-items have positive influences on communication ability of operating room nurses. The lack of professional knowledge and skill (β=-.19, p <.001; sub-item of job stress) and verbal violence experience from nurse (β=-.16, p <.001; sub-item of verbal violence experience) have negative influences on communication ability of operating room nurses. These sub-items explained 47.0% of communication ability of operating room nurses.
Conclusion
The study results can be used as basic data to develop effective communication. Also, the results show the necessity of developing and applying concrete nursing interventions to improve job satisfaction of operating room nurses.

Citations

• Effects of Verbal Abuse Experience and Communication Competence on Burnout among Operating Room Nurses
  Yesol Byon, Yoon Goo Noh
  Journal of Health Informatics and Statistics.2024; 49(2): 117.     CrossRef
• The Effects of Communication Ability, Job Satisfaction, and Organizational Commitment on Nursing Performance of Intensive Care Unit Nurses
  Nu Ri Kim, Sung Eun Kim, So Eun Jang
  Journal of Korean Critical Care Nursing.2022; 15(1): 58.     CrossRef
• Clinical nurses’ experiences of workplace verbal violence: a phenomenological study
  Min Soo Woo, Hyoung Suk Kim, Jeung-Im Kim
  Korean Journal of Women Health Nursing.2022; 28(2): 154.     CrossRef
• Communication competence and resilience are modifiable factors for burnout of operating room nurses in South Korea
  Eun Yeong Lee, Kyoung-ja Kim, Sangjin Ko, Eun Kyeung Song
  BMC Nursing.2022;[Epub]     CrossRef
• Moderating Effect of Nursing Organizational Culture on the Relationship between Verbal Violence and Burnout in Operating Room Nurses
  Sojeong Lim, Sujin Shin
  Korean Journal of Adult Nursing.2022; 34(2): 196.     CrossRef
• Influences of Workplace Bullying and Job Satisfaction on Happiness among Perioperative Nurses
  Song I Park, Key Ha Kim
  Journal of Korean Academy of Nursing Administration.2021; 27(1): 54.     CrossRef