PURPOSE The purpose of this study was to identify factors related to the loyalty of Chinese customers who use Korean medical and tourism services. METHODS Participants were 158 Chinese who visited plastic surgery clinics in Korea. Data were analyzed using descriptive statistics, One-way ANOVA, Scheffe? test, Pearson Correlation and Hierachical Multiple Regression. RESULTS Medical service quality, tourism service quality and medical and service satisfaction were positively correlated with customer loyalty. Medical service quality and medical and tourism service satisfaction had significant influence on customer loyalty. The explained variance for customer loyalty was 84.9%. CONCLUSION These results suggest the need to improve the tourism service and medical and tourism service satisfaction to retain loyal customers.
Citations
Citations to this article as recorded by
An Analytic Study of Optometrists' Occupation-Related Information in TV Dramas SamYoung YU, Sehee Lee, Moonsung Choi Journal of Korean Ophthalmic Optics Society.2022; 27(3): 161. CrossRef
The Effects of Korean Medical Service Quality and Satisfaction on Revisit Intention of the United Arab Emirates Government Sponsored Patients Seoyoung Lee, Eun-Kyung Kim Asian Nursing Research.2017; 11(2): 142. CrossRef
Factors Influencing Intention of Vietnamese to Use Korean Medical Tourism Young-Hee Yom, Myoung Ae Kim Journal of Korean Academy of Nursing Administration.2016; 22(4): 332. CrossRef
PURPOSE This study was conducted to identify correlations in hospital nurses' work environment, emotional labor and happiness index to provide basic resources for nurses' happiness at work. METHODS Resources were gathered from 291 nurses who agreed to participate. Random sampling of nurses in nine hospitals in G-do was done between July 15 and August 14, 2014. Data were analyzed using chi2 tests, independent t-test, One-way ANOVA, Pearson correlation coefficients and multiple hierarchical regression with SPSS/WIN 18.0. RESULTS Mean scores (scale of 5) were nurses' work environment, 2.81, emotional labor, 3.24, and happiness index, 2.94. There were significant differences on the happiness index for: age, marriage, children, clinical experience, position, payment, and future work plans and a negative correlation between work environment and emotional labor, emotional labor and happiness index but a positive correlation between happiness index and work environment. Happiness index was influenced by work environment, emotional labor, future work plans. Explanatory power of these variables was 26%. CONCLUSION Based on the findings of this study, so it is necessary to improve the work environment and reduce the frequency of emotional labor in order to increase the happiness index of hospital nurses.
Citations
Citations to this article as recorded by
Comparative effects of music therapy and aromatherapy on stress, quality of life, and happiness among shift nurses in Korea: a randomized controlled trial So-heun Lee, Won-jong Kim, Eun-Hi Choi, Myung-Haeng Hur Journal of Korean Biological Nursing Science.2024; 26(4): 337. CrossRef
Level of happiness among medical students in Bihar-An online survey Rajath Rao, Bijaya Nanda Naik, Saket Shekhar, Santosh Kumar Nirala, C. M. Singh, Manisha Verma, Anuvarshini Ramalingam Journal of Education and Health Promotion.2023;[Epub] CrossRef
Perspectives of the Value in Life among Nursing Professionals: A Q-methodology Study Misoon Jeon, Eun Sil Jang, Eun Ja Yeun Sage Open.2022;[Epub] CrossRef
A cross-sectional study on the pursuit of happiness among healthcare workers in the context of health systems strengthening: The case of Meru County, Kenya. Rose Nabi Deborah Karimi Muthuri, Flavia Senkubuge, Charles Hongoro F1000Research.2021; 10: 163. CrossRef
The Experience of Emotional Labor and Its Related Factors among Nurses in General Hospital Settings in Republic of Korea: A Systematic Review and Meta-Analysis Da-Jung Ha, Jung-Hyun Park, Su-Eun Jung, Boram Lee, Myo-Sung Kim, Kyo-Lin Sim, Yung-Hyun Choi, Chan-Young Kwon Sustainability.2021; 13(21): 11634. CrossRef
Predictors of nurse's happiness: a systematic review Judie Arulappan, Suthan Pandarakutty, Blessy Prabha Valsaraj Frontiers of Nursing.2021; 8(4): 313. CrossRef
A cross-sectional study on the pursuit of happiness among healthcare workers in the context of health systems strengthening: The case of Meru County, Kenya. Rose Nabi Deborah Karimi Muthuri, Flavia Senkubuge, Charles Hongoro F1000Research.2021; 10: 163. CrossRef
Factors associated with the general well‐being of nurses in a tertiary Chinese hospital: A cross‐sectional study Junye Yu, Yuanyuan Song, Huan Dong, Xiuzhen Su, Peishan Zhang Journal of Nursing Management.2020; 28(3): 540. CrossRef
Association of Happiness and Nursing Work Environments with Job Crafting among Hospital Nurses in South Korea Sujin Chang, Kihye Han, Yongae Cho International Journal of Environmental Research and Public Health.2020; 17(11): 4042. CrossRef
Predictors of happiness among Iranian nurses Zahra Khosrojerdi, Zahra Tagharrobi, Zahra Sooki, Khadijeh Sharifi International Journal of Nursing Sciences.2018; 5(3): 281. CrossRef
Influence of Emotional Labor, Nursing Work Environment, and Self-efficacy on Happiness Index among National Psychiatric Hospital Nurses in Korea Eun A Song, Myung Sun Heo, Hyo Ja An, Jeong Suk Choi Journal of Korean Academy of Psychiatric and Mental Health Nursing.2017; 26(1): 46. CrossRef
Relationship among Emotional Labor, Burnout, Social Support and Turnover Intention of Nurse Practitioners in terms of Interdisciplinary Perspectives Ji-Young Kim Journal of Digital Convergence.2016; 14(8): 331. CrossRef
The Effect of Emotional Labor of Clinical Practice, Self-esteem and Clinical Practice Satisfaction on Professional Identity in Nursing Students Mun Hee Nam, Mi-Ryon Lee The Journal of Korean Academic Society of Nursing Education.2016; 22(4): 527. CrossRef
Relations between Clinical practice Emotional labor, Self esteem and Major Satisfaction of among Nursing Students Mun-Hee Nam, Hae-Ok Kim Journal of Digital Convergence.2016; 14(1): 263. CrossRef
Effects of Work Environment, Organizational Culture and Demands at Work on Emotional Labor in Nurses Ji Yun Lee, Hye Ri Nam Journal of Korean Academy of Nursing Administration.2016; 22(2): 119. CrossRef
Effects of emotional labor, job stress and burnout on somatization in nurses : In convergence era Yun Jung Oh, Young Hee Choi Journal of Digital Convergence.2015; 13(10): 415. CrossRef
The Relationship between Yangsaeng and Happiness among Nurses in the Small and Medium-sized Hospitals
Journal of East-West Nursing Research.2015; 21(2): 85. CrossRef
First
Prev
