Purpose The purpose of this study was to construct and test a hypothetical model based on the Incivility Spiral model for identifying the factors of workplace incivility of nurses and determining if incivility evolve to bullying.
Methods: The data were collected from nurses working at 9 hospitals in Seoul, Gyeonggi, Daejeon, Changwon, and Busan province from July 1 to August 15, 2019, using structured questionnaires. Finally, the data from 274 nurses were analyzed.
Results: The goodness-of-fit of the hypothetical model was at a good level and 10 out of 13 hypotheses were supported. The workplace incivility was both directly and indirectly affected by anger tendency, leadership of head nurses, and communication competence and directly affected by civility culture. Each of the variables affecting workplace incivility was also found to be a significant factor indirectly affecting workplace bullying and workplace incivility was a factor directly affected on workplace bullying. The variables in this study accounted for 57% of workplace incivility and 65% of workplace bullying.
Conclusion: In order to prevent workplace bullying, it is important to initially manage workplace incivility, and for this, clear standards and policies for workplace incivility should be prepared and utilized.
PURPOSE The purpose of this study was to build and test a model outlining the factors related to nurses' patient safety management activities. The exogenous variables were personal factor, job factor and organizational support. The endogenous factors were safety-related recognition, patient safety culture and patient safety management activities. METHODS A survey using a structured questionnaire was conducted among 500 nurses in Korea. The collected data were analyzed using PASW Statistics 18.0 and AMOS 20.0 programs. RESULTS Personal factors, job factors, safety-related recognition, and patient safety culture significantly affected nurses' patient safety management activities. CONCLUSION These results suggest that patient safety accidents can be prevented by increasing the safety culture and safety related recognition. To improve the safety culture and safety related recognition, measures should be taken to reduce the turnover rate of career nurses and provide sufficient manpower allocation, education and policies.
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