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Original Article

Effect of Incivility Experienced by Clinical Nurses on Job Stress and the Moderating Effect of Self-efficacy

Song Yi Kim, Sook Hee Yoon
Journal of Korean Academy of Nursing Administration 2017;23(1):8-17.
Published online: January 31, 2017

Department of Nursing, Inje University, Busan, Korea.

Corresponding author: Kim, Song Yi. Department of Nursing, Inje University, 75 Bokji-ro, Busanjin-gu, Busan 47392, Korea. Tel: +82-51-622-7772, Fax: +82-51-896-9840, identity01@gmail.com
• Received: October 13, 2016   • Revised: December 6, 2016   • Accepted: January 24, 2017

Copyright © 2017 Korean Academy of Nursing Administration

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

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  • Purpose
    The aim of this study was to analyze the effects of incivility experienced by clinical nurses on their job stress, and to identify the moderating effects of self-efficacy on the relationship between job stress and incivility.
  • Methods
    A structured self-report questionnaire was used to measure job stress, incivility and self-efficacy. Data were collected from 140 nurses currently working in three general hospitals of more than 300 beds. Data were analyzed using descriptive statistics, ANOVA, Scheffé test, Pearson correlation coefficient, hierarchical multiple linear regression with the SPSS Version 19.0 program.
  • Results
    Incivility from supervisors, patients and patients' families showed a significant effect on job stress and self-efficacy had an effect on incivility from patients and patients' families and also incivility from doctors and job stress. These variables have total explanatory power of 46.6% on job stress.
  • Conclusion
    The results indicate a need to recognize the seriousness and damage of incivility in order to reduce hospital nurses' job stress and to awaken nurses to the relationship of stress and incivility and establish institutional programs to combat incivility. Moreover, there is also a need to improve self-efficacy on the ward through hospital education and coaching.
  • Key Words: Nurse; Incivility; Self-efficacy; Job stress

This article is a condensed form of the first author's master thesis from Inje University.

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Table 1

General Characteristics of Participants (N=140)

jkana-23-8-i001.jpg

ICU=Intensive care unit; ER=Emergency room; OPD=Outpatient department; OR=Operating room.

Table 2

Degree of Incivility, Self-efficacy, and Job Stress (N=140)

jkana-23-8-i002.jpg
Table 3

Differences In the Job Stress by General Characteristics (N=140)

jkana-23-8-i003.jpg

ICU=Intensive care unit; ER=Emergency room; OPD=Outpatient department; OR=Operating room.

Table 4

Correlation among Incivility, Self-efficacy, and Job Stress (N=140)

jkana-23-8-i004.jpg
Table 5

Moderating Effect of Self-efficacy on Relationship between Job Stress and Incivility (N=140)

jkana-23-8-i005.jpg

Figure & Data

References

    Citations

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    Effect of Incivility Experienced by Clinical Nurses on Job Stress and the Moderating Effect of Self-efficacy
    J Korean Acad Nurs Adm. 2017;23(1):8-17.   Published online January 31, 2017
    DOI: https://doi.org/10.11111/jkana.2017.23.1.8
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    Effect of Incivility Experienced by Clinical Nurses on Job Stress and the Moderating Effect of Self-efficacy
    J Korean Acad Nurs Adm. 2017;23(1):8-17.   Published online January 31, 2017
    DOI: https://doi.org/10.11111/jkana.2017.23.1.8
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    Effect of Incivility Experienced by Clinical Nurses on Job Stress and the Moderating Effect of Self-efficacy
    Effect of Incivility Experienced by Clinical Nurses on Job Stress and the Moderating Effect of Self-efficacy

    General Characteristics of Participants (N=140)

    ICU=Intensive care unit; ER=Emergency room; OPD=Outpatient department; OR=Operating room.

    Degree of Incivility, Self-efficacy, and Job Stress (N=140)

    Differences In the Job Stress by General Characteristics (N=140)

    ICU=Intensive care unit; ER=Emergency room; OPD=Outpatient department; OR=Operating room.

    Correlation among Incivility, Self-efficacy, and Job Stress (N=140)

    Moderating Effect of Self-efficacy on Relationship between Job Stress and Incivility (N=140)
    Table 1 General Characteristics of Participants (N=140)

    ICU=Intensive care unit; ER=Emergency room; OPD=Outpatient department; OR=Operating room.

    Table 2 Degree of Incivility, Self-efficacy, and Job Stress (N=140)

    Table 3 Differences In the Job Stress by General Characteristics (N=140)

    ICU=Intensive care unit; ER=Emergency room; OPD=Outpatient department; OR=Operating room.

    Table 4 Correlation among Incivility, Self-efficacy, and Job Stress (N=140)

    Table 5 Moderating Effect of Self-efficacy on Relationship between Job Stress and Incivility (N=140)

    Table 1

    Table 2

    Table 3

    Table 4

    Table 5

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