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Original Article

Effect of SBAR-Collaborative Communication Program on the Nurses' Communication skills and the Collaboration between Nurses and Doctors

Mi-suk Hyun1, Hye-Jin Cho1, Mi-Aie Lee2
Journal of Korean Academy of Nursing Administration 2016;22(5):518-530.
Published online: December 31, 2016

1Dongguk University Ilsan Hospital, Korea.

2Department of Nursing, Dongguk University, Korea.

Corresponding author: Lee, Mi-Aie. Department of Nursing, Dongguk University, 123 Dongdae-ro, Gyeongju 38066, Korea. Tel: +82-54-770-2620, Fax: +82-54-770-2616, juliet@dongguk.ac.kr
• Received: August 29, 2016   • Revised: October 18, 2016   • Accepted: November 3, 2016

Copyright © 2016 Korean Academy of Nursing Administration

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

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  • Purpose
    The purpose of this study was to investigate effect of the SBAR-Collaborative Communication Program on nurses' communication skills and on collaboration between nurses and doctors.
  • Methods
    From March 11 to November 11, 2013, data were collected from 180 hospital nurses working in a university hospital in Gyeonggi province. Outcomes were measured at three time intervals; before, three and six months after the program was completed.
  • Results
    After participating in this program, there was a significant increase in nurses'communication skills but not in collaboration between nurses and doctors. None of the participants' general categories influenced nurses'communication skills at pre-test, but age, education level, total years of working and work department significantly influenced scores at 3 and 6 months. Work department was the only category for which there was a significant difference in collaboration between nurses and doctors at pre-test, and education level and work department were related to significant improvement at 6 months.
  • Conclusion
    Findings indicate that this program can improve communication skills for nurses and also, collaboration between nurses and doctors, especially for nurses under 25 years of age. Thus nursing and hospital managers should provide SBAR-Collaborative Communication Programs to new nurses in their job training.
  • Key Words: SBAR; Communication; Collaboration; Nurse
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Table 1

Example of SBAR-Collaboration Communication Template

jkana-22-518-i001.jpg
Table 2

Process of SBAR-Collaborative Communication Program

jkana-22-518-i002.jpg

SBAR-CCP=SBAR-collaborative communication program.

Table 3

Scores for Communication Skills of Nurses (N=145)

jkana-22-518-i003.jpg

*Reverse calculated items.

Table 4

Scores for Collaboration between Nurses and Doctors (N=145)

jkana-22-518-i004.jpg

*Reverse calculated items.

Table 5

Differences in Nurses'Communication Skills and Nurse-Doctor Collaboration according to Participants' General Characteristics (N=145)

jkana-22-518-i005.jpg

*Scheffé for post-hoc (p<.05); G×T=Group×Time; M/S W=Medical/Surgical ward.

Figure & Data

References

    Citations

    Citations to this article as recorded by  
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    • Effects of Simulated Interdisciplinary Communication Training for Nursing Students on Self-confidence in Communication, Communication Behavior and Technical Skill Performance
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    • The Effects of Violence Coping Program Based on Middle-Range Theory of Resilience on Emergency Room Nurses' Resilience, Violence Coping, Nursing Competency and Burnout
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    Effect of SBAR-Collaborative Communication Program on the Nurses' Communication skills and the Collaboration between Nurses and Doctors
    J Korean Acad Nurs Adm. 2016;22(5):518-530.   Published online December 31, 2016
    DOI: https://doi.org/10.11111/jkana.2016.22.5.518
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    Effect of SBAR-Collaborative Communication Program on the Nurses' Communication skills and the Collaboration between Nurses and Doctors
    J Korean Acad Nurs Adm. 2016;22(5):518-530.   Published online December 31, 2016
    DOI: https://doi.org/10.11111/jkana.2016.22.5.518
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    Effect of SBAR-Collaborative Communication Program on the Nurses' Communication skills and the Collaboration between Nurses and Doctors
    Effect of SBAR-Collaborative Communication Program on the Nurses' Communication skills and the Collaboration between Nurses and Doctors

    Example of SBAR-Collaboration Communication Template

    Process of SBAR-Collaborative Communication Program

    SBAR-CCP=SBAR-collaborative communication program.

    Scores for Communication Skills of Nurses (N=145)

    *Reverse calculated items.

    Scores for Collaboration between Nurses and Doctors (N=145)

    *Reverse calculated items.

    Differences in Nurses'Communication Skills and Nurse-Doctor Collaboration according to Participants' General Characteristics (N=145)

    *Scheffé for post-hoc (p<.05); G×T=Group×Time; M/S W=Medical/Surgical ward.
    Table 1 Example of SBAR-Collaboration Communication Template

    Table 2 Process of SBAR-Collaborative Communication Program

    SBAR-CCP=SBAR-collaborative communication program.

    Table 3 Scores for Communication Skills of Nurses (N=145)

    *Reverse calculated items.

    Table 4 Scores for Collaboration between Nurses and Doctors (N=145)

    *Reverse calculated items.

    Table 5 Differences in Nurses'Communication Skills and Nurse-Doctor Collaboration according to Participants' General Characteristics (N=145)

    *Scheffé for post-hoc (p<.05); G×T=Group×Time; M/S W=Medical/Surgical ward.

    Table 1

    Table 2

    Table 3

    Table 4

    Table 5

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