• KANAD
  • Contact us
  • E-Submission

J Korean Acad Nurs Adm : Journal of Korean Academy of Nursing Administration

OPEN ACCESS
mobile search button mobile menu button
Search
Advanced Search
ABOUT
BROWSE ARTICLES
EDITORIAL POLICY
FOR CONTRIBUTORS

Articles

Page Path

Original Article

Effect of SBAR-Collaborative Communication Program on the Nurses' Communication skills and the Collaboration between Nurses and Doctors

Mi-suk Hyun1, Hye-Jin Cho1, Mi-Aie Lee2
Journal of Korean Academy of Nursing Administration 2016;22(5):518-530.
Published online: December 31, 2016

1Dongguk University Ilsan Hospital, Korea.

2Department of Nursing, Dongguk University, Korea.

Corresponding author: Lee, Mi-Aie. Department of Nursing, Dongguk University, 123 Dongdae-ro, Gyeongju 38066, Korea. Tel: +82-54-770-2620, Fax: +82-54-770-2616, juliet@dongguk.ac.kr
• Received: August 29, 2016   • Revised: October 18, 2016   • Accepted: November 3, 2016

Copyright © 2016 Korean Academy of Nursing Administration

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

  • 18 Views
  • 0 Download
  • 4 Crossref
prev next

Full Article

Download PDF Download PDF
  • Purpose
    The purpose of this study was to investigate effect of the SBAR-Collaborative Communication Program on nurses' communication skills and on collaboration between nurses and doctors.
  • Methods
    From March 11 to November 11, 2013, data were collected from 180 hospital nurses working in a university hospital in Gyeonggi province. Outcomes were measured at three time intervals; before, three and six months after the program was completed.
  • Results
    After participating in this program, there was a significant increase in nurses'communication skills but not in collaboration between nurses and doctors. None of the participants' general categories influenced nurses'communication skills at pre-test, but age, education level, total years of working and work department significantly influenced scores at 3 and 6 months. Work department was the only category for which there was a significant difference in collaboration between nurses and doctors at pre-test, and education level and work department were related to significant improvement at 6 months.
  • Conclusion
    Findings indicate that this program can improve communication skills for nurses and also, collaboration between nurses and doctors, especially for nurses under 25 years of age. Thus nursing and hospital managers should provide SBAR-Collaborative Communication Programs to new nurses in their job training.
  • Key Words: SBAR; Communication; Collaboration; Nurse
  • 1. Marshall S, Harrison J, Flanagan B. The teaching of a structured tool improves the clarity and content of interprofessional clinical communication. Qual Saf Health Care. 2009;18(2):137-140.
  • 2. Leonard M, Graham S, Bonacum D. The human factor: The critical importance of effective teamwork and communication in providing safe care. Qual Saf Health Care. 2004;13:suppl 1. i85-i90.
  • 3. Lingard L, Espin S, Whyte S, Regehr G, Baker GR, Reznick R, et al. Communication failures in the operating room: An observational classification of recurrent types and effects. Qual Saf Health Care. 2004;13(5):330-334.
  • 4. The Joint Commission. Sentinel event statistics data - root causes by event type(2004-2014) [Internet]. cited 2015 April 24. Available from: https://www.jointcommission.org/sentinel_event_statistics
  • 5. Kramer M, Schmalenberg C. Securing “good” nurse/physician relationships. Nurs Manage. 2003;34(7):34-38.
  • 6. Lee AK, Yeo JY, Jung SW, Byun SS. Relations on communication competence, job-stress and job-satisfaction of clinical nurse. J Korea Content Assoc. 2013;13(12):299-308.
  • 7. Kaiser Permanente. SBAR technique for communication: A situational briefing model [Internet]. cited 2015 September 29. Available from: http://www.ihi.org/resources/Pages/Tools/SBARTechniqueforCommunicationASituationalBriefingModel.aspx
  • 8. Woodhall LJ, Vertacnik L, McLaughlin M. Implementation of the SBAR communication technique in a tertiary center. J Emerg Nurs. 2008;34(4):314-317.
  • 9. Haig KM, Sutton S, Whittington J. SBAR: A shared mental model for improving communication between clinicians. Jt Comm J Qual Patient Saf. 2006;32(3):167-175.
  • 10. De Meester K, Verspuy M, Monsieurs KG, Van Bogaert P. SBAR improves nurse-physician communication and reduces unexpected death: A pre and post intervention study. Resuscitation. 2013;84(9):1192-1196.
  • 11. Beckett CD, Kipnis G. Collaborative communication: Integrating SBAR to improve quality/patient safety outcomes. J Healthc Qual. 2009;31(5):19-28.
  • 12. Randmaa M, Martensson G, Leo Swenne C, Engstrom M. SBAR improves communication and safety climate and decreases incident reports due to communication errors in an anaesthetic clinic: A prospective intervention study. BMJ Open. 2014;4(1):e004268
  • 13. Cunningham NJ, Weiland TJ, van Dijk J, Paddle P, Shilkofski N, Cunningham NY. Telephone referrals by junior doctors: A randomised controlled trial assessing the impact of SBAR in a simulated setting. Postgrad Med J. 2012;88(1045):619-626.
  • 14. Cornell P, Gervis MT, Yates L, Vardaman JM. Improving shift report focus and consistency with the situation, background, assessment, recommendation protocol. J Nurs Adm. 2013;43(7-8):422-428.
  • 15. Kim EM, Yu M, Ko JW. Development of nurse's handover standards between hospital units using SBAR. J Korean Clin Nurs Res. 2015;21(1):127-142.
  • 16. Cho HJ. The effect of SBAR program education on a nurse's communication clarify and self expression [master's thesis]. Seoul: Yonsei University; 2013.
  • 17. Nelson GA, King ML, Brodine S. Nurse-physician collaboration on medical-surgical units. Medsurg Nurs. 2008;17(1):35-40.
  • 18. Greenfield LJ. Doctors and nurses: A troubled partnership. Ann Surg. 1999;230(3):279-288.
  • 19. Jang JY. The relation among nurse's assertiveness, communication competence and job satisfaction, and organizational commitment [master's thesis]. Seoul: Sungkyunkwan University; 2010.
  • 20. Oh HK. Communication competence and organization conflicts for nurses in hospital setting [master's thesis]. Daejeon: Chungnam National University; 2008.
  • 21. In: Rubin RB, Martin MM, Bruning SS, Power DE. editors. Interpersonal communication competence: Scale development and test of a self-efficacy model. Atlanta: GA: The meeting of the communication Association; 1991.
  • 22. Hur GH. Construction and validation of a global interpersonal communication competence scale. Korean J Journal Commun Stud. 2003;47(6):380-408.
  • 23. Weiss SJ, Davis HP. Validity and reliability of the collaborative practice scales. Nurs Res. 1985;34(5):299-305.
  • 24. Coulon L, Mok M, Krause KL, Anderson M. The pursuit of excellence in nursing care: What does it mean? J Adv Nurs. 1996;24(4):817-826.
  • 25. Copnell B, Johnston L, Harrison D, Wilson A, Robson A, Mulcahy C, et al. Doctors' and nurses' perceptions of interdisciplinary collaboration in the NICU, and the impact of a neonatal nurse practitioner model of practice. J Clin Nurs. 2004;13(1):105-113.
  • 26. Lee YK, Kim OH. Collaboration between nurse-doctor and interpersonal communication competence of nurse. Health Commun. 2009;4(1):49-57.
  • 27. Faul F, Erdfelder E, Buchner A, Lang AG. Statistical power analyses using G*Power 3.1: Tests for correlation and regression analyses. Behav Res Methods. 2009;41(4):1149-1160.
  • 28. Lee HS, Kim JK. Relationship among communication competence, communication types, and organizational commitment in hospital nurses. J Korean Acad Nurs Adm. 2010;16(4):488-496.
  • 29. Cornell P, Gervis MT, Yates L, Vardaman JM. Impact of SBAR on Nurse Shift Reports and Staff Rounding. Medsurg Nurs. 2014;23(5):334-342.
  • 30. Hong JY, Kim OH, Lee EK. The relationship among nurse-doctor collaboration, job autonomy and organizational commitment. J Korean Acad Nurs Adm. 2009;15(4):601-609.
Table 1

Example of SBAR-Collaboration Communication Template

jkana-22-518-i001.jpg
Table 2

Process of SBAR-Collaborative Communication Program

jkana-22-518-i002.jpg

SBAR-CCP=SBAR-collaborative communication program.

Table 3

Scores for Communication Skills of Nurses (N=145)

jkana-22-518-i003.jpg

*Reverse calculated items.

Table 4

Scores for Collaboration between Nurses and Doctors (N=145)

jkana-22-518-i004.jpg

*Reverse calculated items.

Table 5

Differences in Nurses'Communication Skills and Nurse-Doctor Collaboration according to Participants' General Characteristics (N=145)

jkana-22-518-i005.jpg

*Scheffé for post-hoc (p<.05); G×T=Group×Time; M/S W=Medical/Surgical ward.

Figure & Data

References

    Citations

    Citations to this article as recorded by  
    • A Survey on Situation-related Communication Educational Needs for Novice Intensive Care Unit Nurses
      Wonjung Hwang, Jeongmin Ha, Dahye Park
      Journal of Korean Critical Care Nursing.2024; 17(1): 17.     CrossRef
    • Korean nurses’ perception and performance on communication with physicians in clinical deterioration
      Bo-Gyeong Jin, Kyoungrim Kang, Hyun-Jin Cho
      Medicine.2022; 101(38): e30570.     CrossRef
    • Effects of Simulated Interdisciplinary Communication Training for Nursing Students on Self-confidence in Communication, Communication Behavior and Technical Skill Performance
      Kyoung A Nam, Eun Jung Kim, Eun Jeong Ko
      Journal of Korean Academic Society of Nursing Education.2017; 23(4): 409.     CrossRef
    • The Effects of Violence Coping Program Based on Middle-Range Theory of Resilience on Emergency Room Nurses' Resilience, Violence Coping, Nursing Competency and Burnout
      Seung Min Lee, Kyung Mi Sung
      Journal of Korean Academy of Nursing.2017; 47(3): 332.     CrossRef

    Download Citation

    Download a citation file in RIS format that can be imported by all major citation management software, including EndNote, ProCite, RefWorks, and Reference Manager.

    Format:

    Include:

    Effect of SBAR-Collaborative Communication Program on the Nurses' Communication skills and the Collaboration between Nurses and Doctors
    J Korean Acad Nurs Adm. 2016;22(5):518-530.   Published online December 31, 2016
    DOI: https://doi.org/10.11111/jkana.2016.22.5.518
    Download Citation
    Download a citation file in RIS format that can be imported by all major citation management software, including EndNote, ProCite, RefWorks, and Reference Manager.
    Format:
    • RIS — For EndNote, ProCite, RefWorks, and most other reference management software
    • BibTeX — For JabRef, BibDesk, and other BibTeX-specific software
    Include:
    • Citation for the content below
    Effect of SBAR-Collaborative Communication Program on the Nurses' Communication skills and the Collaboration between Nurses and Doctors
    J Korean Acad Nurs Adm. 2016;22(5):518-530.   Published online December 31, 2016
    DOI: https://doi.org/10.11111/jkana.2016.22.5.518
    Close
    Effect of SBAR-Collaborative Communication Program on the Nurses' Communication skills and the Collaboration between Nurses and Doctors
    Effect of SBAR-Collaborative Communication Program on the Nurses' Communication skills and the Collaboration between Nurses and Doctors

    Example of SBAR-Collaboration Communication Template

    Process of SBAR-Collaborative Communication Program

    SBAR-CCP=SBAR-collaborative communication program.

    Scores for Communication Skills of Nurses (N=145)

    *Reverse calculated items.

    Scores for Collaboration between Nurses and Doctors (N=145)

    *Reverse calculated items.

    Differences in Nurses'Communication Skills and Nurse-Doctor Collaboration according to Participants' General Characteristics (N=145)

    *Scheffé for post-hoc (p<.05); G×T=Group×Time; M/S W=Medical/Surgical ward.
    Table 1 Example of SBAR-Collaboration Communication Template

    Table 2 Process of SBAR-Collaborative Communication Program

    SBAR-CCP=SBAR-collaborative communication program.

    Table 3 Scores for Communication Skills of Nurses (N=145)

    *Reverse calculated items.

    Table 4 Scores for Collaboration between Nurses and Doctors (N=145)

    *Reverse calculated items.

    Table 5 Differences in Nurses'Communication Skills and Nurse-Doctor Collaboration according to Participants' General Characteristics (N=145)

    *Scheffé for post-hoc (p<.05); G×T=Group×Time; M/S W=Medical/Surgical ward.

    Table 1

    Table 2

    Table 3

    Table 4

    Table 5

    J Korean Acad Nurs Adm : Journal of Korean Academy of Nursing Administration

    ABOUT

    BROWSE ARTICLES 

    EDITORIAL POLICY

    FOR CONTRIBUTORS  

    © Korean Academy of Nursing Administration.
    TOP