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Original Article

Effects of Emotional Labor on Burnout in Nurses: Focusing on the Moderating Effects of Social Intelligence and Emotional Intelligence

Kyung Ran Lee1, Jeoung Mi Kim2
Journal of Korean Academy of Nursing Administration 2016;22(1):22-32.
Published online: January 31, 2016

1Samsung Changwon Medical Center, Korea.

2Department of Nursing, Kaya University, Korea.

Corresponding author: Kim, Jeoung Mi. Department of Nursing, Kaya University, 208 Samgye-ro, Gimhae 50830, Korea. Tel: +82-55-330-1087, Fax: +82-55-330-1142, jeoung66@kaya.ac.kr
• Received: October 21, 2015   • Revised: November 22, 2015   • Accepted: November 26, 2015

Copyright © 2016 Korean Academy of Nursing Administration

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

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  • Purpose
    The purpose of this study was to identify the effects of emotional labor on burnout in nurses focusing the moderating effects of social intelligence and emotional intelligence.
  • Methods
    Data were collected in March 2015 by self administered questionnaires among 392 nurses in eight hospitals located in Busan, Gyeongsangnam-do. Data were analyzed by stepwise multiple regression, hierarchical multiple regression.
  • Results
    Study results shown (a) emotional labor showed a positive correlation on burnout, while social intelligence and emotional intelligence showed a negative correlation on burnout, (b) emotional labor was the most influential variable on burnout, (c) social intelligence had a negative moderating effect the relationship between emotional labor and burnout, (d) emotional intelligence had a positive moderating effect the relationship between emotional labor and burnout.
  • Conclusion
    The result of the study indicate that emotional labor of nurses is positively correlated with burnout and emotional labor is to give the greatest effect on burnout, social intelligence and emotional intelligence had a moderating effects the relationship between emotional labor and burnout.
  • Key Words: Burnout; Emotional labor; Social intelligence; Emotional intelligence; Nurses

This article is a condensed form of the first author's master's thesis from Kaya University.

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Table 1

Differences in Emotional Labor, Social Intelligence, Emotional Intelligence, Burnout according to Demographic Characteristics (N=392)

jkana-22-22-i001.jpg
Table 2

Correlations among Emotional Labor, Social Intelligence, Emotional Intelligence and Burnout (N=392)

jkana-22-22-i002.jpg
Table 3

Factors Influencing Burnout

jkana-22-22-i003.jpg
Table 4

Moderating Effect of Social Intelligence and Emotional Intelligence between Emotional Labor and Burnout (N=392)

jkana-22-22-i004.jpg

Figure & Data

References

    Citations

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    Effects of Emotional Labor on Burnout in Nurses: Focusing on the Moderating Effects of Social Intelligence and Emotional Intelligence
    J Korean Acad Nurs Adm. 2016;22(1):22-32.   Published online January 31, 2016
    DOI: https://doi.org/10.11111/jkana.2016.22.1.22
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    Effects of Emotional Labor on Burnout in Nurses: Focusing on the Moderating Effects of Social Intelligence and Emotional Intelligence
    J Korean Acad Nurs Adm. 2016;22(1):22-32.   Published online January 31, 2016
    DOI: https://doi.org/10.11111/jkana.2016.22.1.22
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    Related articles

    Effects of Emotional Labor on Burnout in Nurses: Focusing on the Moderating Effects of Social Intelligence and Emotional Intelligence
    Effects of Emotional Labor on Burnout in Nurses: Focusing on the Moderating Effects of Social Intelligence and Emotional Intelligence

    Differences in Emotional Labor, Social Intelligence, Emotional Intelligence, Burnout according to Demographic Characteristics (N=392)

    Correlations among Emotional Labor, Social Intelligence, Emotional Intelligence and Burnout (N=392)

    Factors Influencing Burnout

    Moderating Effect of Social Intelligence and Emotional Intelligence between Emotional Labor and Burnout (N=392)
    Table 1 Differences in Emotional Labor, Social Intelligence, Emotional Intelligence, Burnout according to Demographic Characteristics (N=392)

    Table 2 Correlations among Emotional Labor, Social Intelligence, Emotional Intelligence and Burnout (N=392)

    Table 3 Factors Influencing Burnout

    Table 4 Moderating Effect of Social Intelligence and Emotional Intelligence between Emotional Labor and Burnout (N=392)

    Table 1

    Table 2

    Table 3

    Table 4

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