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Original Article

Influence of Emotional Labor on Job Satisfaction, Intent to Leave, and Nursing Performance of Clinical Nurses

Journal of Korean Academy of Nursing Administration 2012;18(3):310-319.
Published online: September 30, 2012

1Head Nurse, Gachon University Gil Hospital, Korea.

2Associate Professor, College of Nursing, Gachon University, Korea.

Correspondence: Yi, Yeo-Jin, College of Nursing, Gachon University 191 Hambakmeoiro, Yunsu-gu, Incheon 406-799, Korea. Tel: 82-32-820-4217, Fax: 82-32-820-4201, yjyi@gachon.ac.kr
• Received: July 2, 2012   • Revised: August 11, 2012   • Accepted: September 12, 2012

Copyright © 2012 Korean Academy of Nursing Administration

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  • Purpose
    The purpose of this study was to analyze emotional labor factors influencing job satisfaction, intent to leave, and nursing performance of clinical nurses.
  • Method
    The participants were 384 clinical nurses working in a hospital. Study design was cross sectional survey. Subcategories of emotional labor (frequency of emotional labor, attentiveness of emotional display, mismatch of emotions) of emotional labor were dependent variables. Job satisfaction, intent to leave, and nursing performance were independent variables. Data were analyzed by hierarchial multiple regression.
  • Results
    The strength of emotional labor of nurses was similar for all participants in spite of differences in age, position, and clinical career. Total score for emotional labor was 3.21, frequency of emotional labor 3.34, attentiveness of emotional display 3.41, and mismatch of emotions 2.87. Mismatch of emotions influenced job satisfaction (F=12.53, p<.001) R2 27%, intent to leave (F=8.51, p<.001) R2 19%, and nursing performance (F=5.80, p<.001) R2 15%,
  • Conclusion
    These findings indicate that the factor (mismatch of emotion) is an important variable for clinical nurses in human resource management. Therefore, nurse managers should consider this factor for the improvement of organizational effectiveness.
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Table 1
Descriptive Statistics of Variables (N=384)
jkana-18-310-i001.jpg
Table 2
Difference in Variables according to General Characteristics (N=384)
jkana-18-310-i002.jpg

*Duncan

Table 3
Correlations among Variables (N=384)
jkana-18-310-i003.jpg
Table 4
Results of Hierarchial Regression Analysis (N=384)
jkana-18-310-i004.jpg

*Dummy variables : Department (medicine=0), Marital Status (single=0), Education (college=0), Position (staff nurse=0)

Figure & Data

References

    Citations

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    J Korean Acad Nurs Adm. 2012;18(3):310-319.   Published online September 30, 2012
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    Influence of Emotional Labor on Job Satisfaction, Intent to Leave, and Nursing Performance of Clinical Nurses
    Influence of Emotional Labor on Job Satisfaction, Intent to Leave, and Nursing Performance of Clinical Nurses

    Descriptive Statistics of Variables (N=384)

    Difference in Variables according to General Characteristics (N=384)

    *Duncan

    Correlations among Variables (N=384)

    Results of Hierarchial Regression Analysis (N=384)

    *Dummy variables : Department (medicine=0), Marital Status (single=0), Education (college=0), Position (staff nurse=0)

    Table 1 Descriptive Statistics of Variables (N=384)

    Table 2 Difference in Variables according to General Characteristics (N=384)

    *Duncan

    Table 3 Correlations among Variables (N=384)

    Table 4 Results of Hierarchial Regression Analysis (N=384)

    *Dummy variables : Department (medicine=0), Marital Status (single=0), Education (college=0), Position (staff nurse=0)

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