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Original Article

Emotional Labor Experienced by Ambulatory Care Nurses

Mi Ra Song1, Kuem Ju Park2
Journal of Korean Academy of Nursing Administration 2011;17(4):451-461.
Published online: December 31, 2011

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Correspondence: Park, Kuem Ju, PhD. Candidate, Division of Nursing Science, College of Health Science, Ewha Womans University. Tel: 82-10-2598-6839, Fax: 82-3277-2850, longdr@hanmail.net
• Received: August 22, 2011   • Revised: October 21, 2011   • Accepted: November 25, 2011

Copyright © 2011 Korean Academy of Nursing Administration

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  • Purpose
    The purpose of this study was to explore emotional labor experienced by nurses in ambulatory care setting.
  • Method
    The phenomenological method developed by Giorgi was used for this study. The participants were 9 nurses who had experienced emotional labor. Data were collected between May and August 2010 by face-to-face interviews. The interview was recorded and then transcribed.
  • Results
    The constituents associated with the meaning of the nurses' experiences of emotional labor in ambulatory care setting were as followings: bearing down of suffering emotions coming up from the bottom, feeling loneliness when having to undertake care alone by oneself, having conflict between nursing professional and services, managing mind by means of both internal and external resources, getting ridding oneself of conflict with forced emotions over time.
  • Conclusions
    The results of this study should contribute to a deeper understanding of the meaning of emotional labor experienced by nurses in ambulatory care. The results also highlight the need to develop programs for nurses in ambulatory care setting to help them express their real action.
  • Key Words: Emotional labor; Ambulatory care; Nurses
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    J Korean Acad Nurs Adm. 2011;17(4):451-461.   Published online December 31, 2011
    DOI: https://doi.org/10.11111/jkana.2011.17.4.451
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    J Korean Acad Nurs Adm. 2011;17(4):451-461.   Published online December 31, 2011
    DOI: https://doi.org/10.11111/jkana.2011.17.4.451
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