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Original Article

The Impact of Patient Satisfaction With Nursing Care Services, Switching Costs and Perceived Risk on Intention of Reuse in the Emergency Medical Center

Hyun Jeong Kim1, Young-Hee Yom2
Journal of Korean Academy of Nursing Administration 2011;17(4):432-442.
Published online: December 31, 2011

1Doctoral student, Department of Nursing, Chung-Ang University, Korea.

2Professor, Department of Nursing, Chung-Ang University, Korea.

Correspondence: Yom, Young-Hee. Department of Nursing, Chung-Ang University, 221, Huksuk-Dong, Dongjak-Ku, Seoul, 156-756, Korea. Tel: 82-2-820-5700, Fax: 82-2-824-7961, yhyom@cau.ac.kr
• Received: July 28, 2011   • Revised: October 3, 2011   • Accepted: November 7, 2011

Copyright © 2011 Korean Academy of Nursing Administration

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  • Purpose
    The purpose of this study was to identify the factors influencing the intention of the reuse in patients admitted in university hospital emergency medical center.
  • Method
    The participants were 253 patients admitted to a niversity hospital emergency medical center. Data were collected with self-administrated questionnaires and analyzed by hierarchical multiple regression.
  • Results
    Patient satisfaction with nursing care service and switching cost were positively correlated with reuse by patients while the perceived risk was negatively correlated. As levels of satisfaction with nursing care services and switching cost increase, intention of reuse increases. Satisfaction with nursing care service, switching cost and perceived risk in emergency medical center influence intention to reuse and explain 68.8% of total variation of intention to reuse.
  • Conclusion
    Findings provide strong empirical evidence for importance of atient satisfaction with nursing care service, the switching costs and the perceived risk in explaining the intention of reuse an emergency medical center.
  • Key Words: Emergency; Patient satisfaction; Risk; Intention of reuse
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Table 1
General Characteristics (N=253)
jkana-17-432-i001.jpg
Table 2
Means, Standard Deviations and Reliability (N=253)
jkana-17-432-i002.jpg
Table 3
Analysis of Differences in Intention of Reuse According to Demographic Characteristics (N=253)
jkana-17-432-i003.jpg
Table 4
Correlations among Variables (N=253)
jkana-17-432-i004.jpg

SNCS=satisfaction with nursing care services; SC=switching costs; PR=perceived risk;

IOR=intention of reuse.

Table 5
Result of Hierarchical Regression Analysis for Intention of Reuse (N=253)
jkana-17-432-i005.jpg

Figure & Data

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      The Impact of Patient Satisfaction With Nursing Care Services, Switching Costs and Perceived Risk on Intention of Reuse in the Emergency Medical Center
      J Korean Acad Nurs Adm. 2011;17(4):432-442.   Published online December 31, 2011
      DOI: https://doi.org/10.11111/jkana.2011.17.4.432
      Download Citation
      Download a citation file in RIS format that can be imported by all major citation management software, including EndNote, ProCite, RefWorks, and Reference Manager.
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      The Impact of Patient Satisfaction With Nursing Care Services, Switching Costs and Perceived Risk on Intention of Reuse in the Emergency Medical Center
      J Korean Acad Nurs Adm. 2011;17(4):432-442.   Published online December 31, 2011
      DOI: https://doi.org/10.11111/jkana.2011.17.4.432
      Close
      The Impact of Patient Satisfaction With Nursing Care Services, Switching Costs and Perceived Risk on Intention of Reuse in the Emergency Medical Center
      The Impact of Patient Satisfaction With Nursing Care Services, Switching Costs and Perceived Risk on Intention of Reuse in the Emergency Medical Center

      General Characteristics (N=253)

      Means, Standard Deviations and Reliability (N=253)

      Analysis of Differences in Intention of Reuse According to Demographic Characteristics (N=253)

      Correlations among Variables (N=253)

      SNCS=satisfaction with nursing care services; SC=switching costs; PR=perceived risk;

      IOR=intention of reuse.

      Result of Hierarchical Regression Analysis for Intention of Reuse (N=253)
      Table 1 General Characteristics (N=253)

      Table 2 Means, Standard Deviations and Reliability (N=253)

      Table 3 Analysis of Differences in Intention of Reuse According to Demographic Characteristics (N=253)

      Table 4 Correlations among Variables (N=253)

      SNCS=satisfaction with nursing care services; SC=switching costs; PR=perceived risk;

      IOR=intention of reuse.

      Table 5 Result of Hierarchical Regression Analysis for Intention of Reuse (N=253)

      Table 1

      Table 2

      Table 3

      Table 4

      Table 5

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