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Original Article

Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance of Nurses in Local Public Hospitals

Hee Sook Oh1, Hwee Wee2
Journal of Korean Academy of Nursing Administration 2016;22(5):507-517.
Published online: December 31, 2016

1Gunsan Medical Center, Korea.

2Department of Nursing, Kunsan National University, Korea.

Corresponding author: Wee, Hwee. Department of Nursing, Kunsan National University, 558 Daehak-ro, Gunsan 54150, Korea. Tel: +82-63-469-1993, Fax: +82-63-469-7429, weehwee@kunsan.ac.kr
• Received: August 18, 2016   • Revised: October 28, 2016   • Accepted: December 8, 2016

Copyright © 2016 Korean Academy of Nursing Administration

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

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  • Purpose
    The local public hospitals in Korea are regarded as institutions that must consider the provision of good quality public health services, as well as profitability. Therefore it is important to improve nursing services to produce positive change in local public hospitals. This study was done to examine the relationships between self efficacy, organizational commitment, customer orientation and nursing performance for nurses in local public hospitals.
  • Methods
    For this study, 5 of 34 institutions were selected through random sampling: and 134 nurses working in local public hospitals were selected. Data were collected from March 28 to April 8, 2016 using self-report questionnaires. Collected data were analyzed using independent t-test, one-way ANOVA, Scheffé test, Pearson correlation coefficient and multiple regression with SPSS/WIN 18.0.
  • Results
    The major findings are summarized as follows: (1) There were significant positive correlations between self efficacy, organizational commitment, customer orientation, and nursing performance. (2) The factors affecting nursing performance were self efficacy, organizational commitment, and customer orientation, in that order, and these variables explained 57% of nursing performance.
  • Conclusion
    Administrators in local public hospitals should use the results of this study to develop a strategy for improving nursing performance.
  • Key Words: Public hospitals; Self efficacy; Organizational commitment; Customer orientation; Nursing performance

This article is a revision of the first author's master's thesis from Kunsan National University.

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Table 1

General Characteristics (N=134)

jkana-22-507-i001.jpg
Table 2

Level of Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance (N=134)

jkana-22-507-i002.jpg
Table 3

Difference in Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance according to General Characteristics (N=134)

jkana-22-507-i003.jpg
Table 4

Correlations of Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance (N=134)

jkana-22-507-i004.jpg
Table 5

Factors Influencing Nursing Performance (N=134)

jkana-22-507-i005.jpg

Figure & Data

References

    Citations

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    Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance of Nurses in Local Public Hospitals
    J Korean Acad Nurs Adm. 2016;22(5):507-517.   Published online December 31, 2016
    DOI: https://doi.org/10.11111/jkana.2016.22.5.507
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    Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance of Nurses in Local Public Hospitals
    J Korean Acad Nurs Adm. 2016;22(5):507-517.   Published online December 31, 2016
    DOI: https://doi.org/10.11111/jkana.2016.22.5.507
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    Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance of Nurses in Local Public Hospitals
    Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance of Nurses in Local Public Hospitals

    General Characteristics (N=134)

    Level of Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance (N=134)

    Difference in Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance according to General Characteristics (N=134)

    Correlations of Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance (N=134)

    Factors Influencing Nursing Performance (N=134)
    Table 1 General Characteristics (N=134)

    Table 2 Level of Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance (N=134)

    Table 3 Difference in Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance according to General Characteristics (N=134)

    Table 4 Correlations of Self Efficacy, Organizational Commitment, Customer Orientation and Nursing Performance (N=134)

    Table 5 Factors Influencing Nursing Performance (N=134)

    Table 1

    Table 2

    Table 3

    Table 4

    Table 5

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