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A Study on the Mediating and Moderating Effect of Work-Family Conflict in the Relationship Among Emotional Labor, Occupational Stress, and Turnover Intention

Byeung Jin Na1, Eun Jung Kim2
Journal of Korean Academy of Nursing Administration 2016;22(3):260-269.
Published online: June 30, 2016

1The Graduate School of Chosun University, Korea.

2Department of Nursing, Honam University, Korea.

Corresponding author: Kim, Eun Jung. Department of Nursing, Honam University, 417 Eodeung-daero, Gwangsan-gu, Gwangju 62399, Korea. Tel: +82-62-940-5541, Fax: +82-62-940-5196, kimej@honam.ac.kr
• Received: March 17, 2016   • Revised: April 27, 2016   • Accepted: May 24, 2016

Copyright © 2016 Korean Academy of Nursing Administration

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

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  • Purpose
    The present study was aimed to examine the degree of nurses' emotional labor and occupational stress and demonstrate the moderating and mediating effects of work-family conflict in the relationship among emotional labor, occupational stress, turnover intention of nurses.
  • Methods
    The participants for this study were 307 nurses currently working in two general hospitals in G city in Korea. Data were collected using structured questionnaires and analyzed for descriptive statistics, t-test, ANOVA, Mann-Whitney U Test, Kruskal Wallis Test, Pearson correlation coefficients and hierarchical multiple regression with SPSS/WIN 21.0 program.
  • Results
    It turned out that work-family conflict plays an important role in the relationship among emotional labor, occupational stress, turnover intention of nurses.
  • Conclusion
    Therefore, to reduce nurses' turnover intention, it is necessary to have an intervention focusing on work-family conflict. Also, it is necessary for both the government and hospitals to establish a supportive system and a program to relieve nurses from their work-family conflict.
  • Key Words: Nurse; Emotional stress; Stress; Personnel turnover; Conflict

This study was approved by the Institutional Review Board of Honam University.

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Figure 1

Research model.

jkana-22-260-g001.jpg
Table 1

Differences in Emotional Labor, Occupational Stress, Turnover Intention, Work-family Conflict according to Sociodemographic and Characteristics (N=307)

jkana-22-260-i001.jpg

AD=Associate degree; BD=Baccalaureate degree; RN=Registered nurse, ICU=Intensive care unit, ER=Emergency room, OPD=Out patient department.

Table 2

Correlations of Emotion Labor, Occupational Stress, Turnover Intention, Work-family Conflict (N=307)

jkana-22-260-i002.jpg
Table 3

Moderating effects of Work-family Conflict in the Relationship between Emotion Labor, Occupational Stress and Turnover Intention and Moderating Effect of Work-family Conflict in the Relationship between Emotion Labor, Occupational Stress and Turnover Intention (N=307)

jkana-22-260-i003.jpg
Table 4

Mediating effects of Work-family Conflict in the Relationship between Emotion Labor, Occupational Stress and Turnover Intention and Mediating Effect of Work-family Conflict in the Relationship between Emotion Labor, Occupational Stress and Turnover Intention (N=307)

jkana-22-260-i004.jpg

*p<.001; †Sobel test.

Figure & Data

References

    Citations

    Citations to this article as recorded by  
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      Da-Jung Ha, Jung-Hyun Park, Su-Eun Jung, Boram Lee, Myo-Sung Kim, Kyo-Lin Sim, Yung-Hyun Choi, Chan-Young Kwon
      Sustainability.2021; 13(21): 11634.     CrossRef
    • Work Performance, Anger Management Ability, Resiliece, and Self Compassion of Clinical Nurses
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    • Effects of Leader-Member Exchange of Nurses who Return to Work after Parental Leave on Conflict between Work and Family: Focus on the Mediating Effects of Job Stress
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    • Emotional Labor Strategies, Stress, and Burnout Among Hospital Nurses: A Path Analysis
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      Journal of Nursing Scholarship.2020; 52(1): 105.     CrossRef
    • Related Factors of Turnover Intention among Korean Hospital Nurses: A Systematic Review and Meta-Analysis
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      Korean Journal of Adult Nursing.2018; 30(1): 1.     CrossRef
    • Effects of Group Rational Emotive Behavior Therapy on the Nurses' Job Stress, Burnout, Job Satisfaction, Organizational Commitment and Turnover Intention
      Hye-Lyun Kim, Sook-Hee Yoon
      Journal of Korean Academy of Nursing.2018; 48(4): 432.     CrossRef

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    A Study on the Mediating and Moderating Effect of Work-Family Conflict in the Relationship Among Emotional Labor, Occupational Stress, and Turnover Intention
    J Korean Acad Nurs Adm. 2016;22(3):260-269.   Published online June 30, 2016
    DOI: https://doi.org/10.11111/jkana.2016.22.3.260
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    A Study on the Mediating and Moderating Effect of Work-Family Conflict in the Relationship Among Emotional Labor, Occupational Stress, and Turnover Intention
    J Korean Acad Nurs Adm. 2016;22(3):260-269.   Published online June 30, 2016
    DOI: https://doi.org/10.11111/jkana.2016.22.3.260
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    A Study on the Mediating and Moderating Effect of Work-Family Conflict in the Relationship Among Emotional Labor, Occupational Stress, and Turnover Intention
    Image
    Figure 1 Research model.

    Figure 1

    A Study on the Mediating and Moderating Effect of Work-Family Conflict in the Relationship Among Emotional Labor, Occupational Stress, and Turnover Intention

    Differences in Emotional Labor, Occupational Stress, Turnover Intention, Work-family Conflict according to Sociodemographic and Characteristics (N=307)

    AD=Associate degree; BD=Baccalaureate degree; RN=Registered nurse, ICU=Intensive care unit, ER=Emergency room, OPD=Out patient department.

    Correlations of Emotion Labor, Occupational Stress, Turnover Intention, Work-family Conflict (N=307)

    Moderating effects of Work-family Conflict in the Relationship between Emotion Labor, Occupational Stress and Turnover Intention and Moderating Effect of Work-family Conflict in the Relationship between Emotion Labor, Occupational Stress and Turnover Intention (N=307)

    Mediating effects of Work-family Conflict in the Relationship between Emotion Labor, Occupational Stress and Turnover Intention and Mediating Effect of Work-family Conflict in the Relationship between Emotion Labor, Occupational Stress and Turnover Intention (N=307)

    *p<.001; †Sobel test.
    Table 1 Differences in Emotional Labor, Occupational Stress, Turnover Intention, Work-family Conflict according to Sociodemographic and Characteristics (N=307)

    AD=Associate degree; BD=Baccalaureate degree; RN=Registered nurse, ICU=Intensive care unit, ER=Emergency room, OPD=Out patient department.

    Table 2 Correlations of Emotion Labor, Occupational Stress, Turnover Intention, Work-family Conflict (N=307)

    Table 3 Moderating effects of Work-family Conflict in the Relationship between Emotion Labor, Occupational Stress and Turnover Intention and Moderating Effect of Work-family Conflict in the Relationship between Emotion Labor, Occupational Stress and Turnover Intention (N=307)

    Table 4 Mediating effects of Work-family Conflict in the Relationship between Emotion Labor, Occupational Stress and Turnover Intention and Mediating Effect of Work-family Conflict in the Relationship between Emotion Labor, Occupational Stress and Turnover Intention (N=307)

    *p<.001; †Sobel test.

    Table 1

    Table 2

    Table 3

    Table 4

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