• KANAD
  • Contact us
  • E-Submission
ABOUT
BROWSE ARTICLES
EDITORIAL POLICY
FOR CONTRIBUTORS

Articles

Original Article

Relationship Between Intra-Organizational Communication Satisfaction and Safety Attitude of Nurses

Journal of Korean Academy of Nursing Administration 2012;18(2):213-221.
Published online: June 30, 2012

1Education nurse. Ajou University Hospital, Suwon, Korea.

2Head nurse, Ajou University Hospital, Suwon, Korea.

3Team Manager, Ajou University Hospital, Suwon, Korea.

4Director of Nursing, Ajou University Hospital, Suwon, Korea.

5Professor, College of Nursing, Ajou University, Suwon, Korea.

Correspondence: Yoo, Moon Sook. Ajou University College of Nursing San 5, Woncheon-Dong, Yeongtong-Gu, Suwon, 443-749, KOREA. Tel: 82-31-219-7012, Fax: 82-31-219-7020, msyu@ajou.ac.kr
• Received: February 29, 2012   • Revised: April 5, 2012   • Accepted: June 13, 2012

Copyright © 2012 Korean Academy of Nursing Administration

  • 28 Views
  • 0 Download
  • 22 Crossref
prev next
  • Purpose
    Communication in hospitals is one of the major factors in patient safety. So, the purpose of this study was to identify the relationship between intra-organizational communication satisfaction and the safety attitude of nurses in hospitals.
  • Method
    A descriptive survey design with convenience sampling was used. Data collection was done using a self-report questionnaire answered by 278 nurses from one university hospital located in Kyeoung-gi Province, Korea.
  • Result
    Intra-organizational communication satisfaction positively correlated with safety attitude (r=.747, p<.01). Among the 6 sub dimensions of safety attitude, perceptions of management (r=.675, p<.01), job satisfaction (r=.640, p<.01) and teamwork climate (r=.600. p<.01) were strongly related to intra-organizational communication satisfaction. Multiple regression analysis was done to identify explanation power of intra-organizational communication satisfaction against safety attitude. The model was significant (F=48.540, p<.01). Intra-organizational communication satisfaction accounted for 60.9% of variance in safety attitude (Adj R2=.609).
  • Conclusions
    The results of this study indicate that higher levels of intra-organizational communication satisfaction promote positive safety attitude in hospital nurses and that communication media quality is an important factor in patient safety attitude. Therefore, developing interventions to revitalize intra-organizational communication level based on communication media quality will help in the construction of positive safety attitude in nurses.
  • 1. Davenport D, Henderson WG, Mosca CI, Khuri S, Mentzer RM. Risk-adjusted morbidity in teaching hospitals correlates with reported levels of communication and collaboration on surgical teams but not with scale measures of teamwork climate, safety climate, or working condition. J Am Coll Surg. 2007;205(6):778-784.
  • 2. Dingley C, Daugherty K, Derieg MK, Persing R. Henriksen K, Battles JB, Keyes MA, Grady ML. Improving patient safety through provider communication strategy enhancements. In: Advances in Patient Safety: New Directions and Alternative Approaches (Vol. 3: Performance and Tools). 2008;Rockville (MD), Agency for Healthcare Research and Quality.
  • 3. Downs CW, Hazen MD. A factor analytic study of communication satisfaction. J Bus Commun. 1977;14:63-73.
  • 4. Faul F, Erdfelder E, Lang AG, Buchner A. G*Power 3: a flexible statistical power analysis program for the social, behavioral, and biomedical sciences. Behav Res Methods. 2007;39(2):175-191.
  • 5. Hecht ML. Measure of communication satisfaction. Hum Commun Res. 1978;4(4):350-368.
  • 6. Hong EM. A study on hospital nurses' level of communications and their perception of the organizational activities. 2007;Seoul, Kyung Hee University. Unpublished master's thesis.
  • 7. Jang KS. A study on establishment of clinical career ladder development model of nurse. 2000;Seoul, Yonsei University. Unpublished master's thesis.
  • 8. Jung SR. The influence of organizational communication satisfaction and the degree of shared value on the organizational effectivenes. 2011;Seoul, Hanyang University. Unpublished master's thesis.
  • 9. Kim EK, Kang MA, Kim HJ. Experience and perception on patient safety culture of employees in hospitals. J Korean Acad Nurs Adm. 2007;13(3):321-334.
  • 10. Kim JE, Kang MA, An KE, Sung YH. A survey of nurse's perception of patient safety related to hospital culture and reports of medical errors. Clin Nurs Res. 2007;13(3):169-179.
  • 11. Kim JL. Perception of doctor and nurse on inter-professional collaboration in hospital wards. 2009;Seoul, Hanyang University. Unpublished master's thesis.
  • 12. Kim KJ, Oh EG. Nurse's knowledge and attitude about incidence reporting according to nursing organizational culture and organizational characteristics. J Korean Acad Nurs Adm. 2009;15(4):581-592.
  • 13. Lee MK. The influence of the organizational communication on the organizational commitment of hospital employees. 2005;Seoul, Yonsei University. Unpublished master's thesis.
  • 14. Lingard L, Espin S, Whyte S, Regehr G, Baker GR, Reznick R, et al. Communication failures in the operating room: an observational classification of recurrent types and effects. Qual Saf Health Care. 2004;13(5):330-334.
  • 15. Listyowardojo TA, Nap RE, Johnson A. Variations in hospital worker perceptions of safety culture. Int J Qual Health Care. 2012;24(1):9-15.
  • 16. Mahajan RP. Critical incident reporting and learning. Br J Anaesth. 2010;105(1):69-75.
  • 17. Milligan F, Dennis S. Improving patient safety and incident reporting. Nurs Stand. 2004;19(7):33-36.
  • 18. Oh SH, Park SH, Cho NJ. Relationship between business context and the selection of online communication media: Niche theory approach. J Inf Tech Appl Manage. 2006;13(3):129-143.
  • 19. Park JH. Organizational communication satisfaction and job satisfaction for nurses in hospital setting. 2003;Seoul, Ewha Womans University. Unpublished master's thesis.
  • 20. Pronovost P, Berenholtz S, Dorman T, Lipsett PA, Simmonds T, Haraden C. Improving communication in the ICU using daily goals. J Crit Care. 2003;18(2):71-75.
  • 21. Rhee IS. A study on the effects of communication satisfaction of national assemblymen secretaries upon job satisfaction and organizational commitment. 2005;Seoul, Ewha Womans University. Unpublished master's thesis.
  • 22. Seo EA, Park KM, Lee BS. Relations between the types of communication and job satisfaction and nursing performance in staff nurses. J Korea Community Health Nurs Acad Soc. 2003;17(2):317-332.
  • 23. Sexton JB, Helmreich RL, Neilands TB, Rowan K, Vella K, Boyden J, et al. The safety attitudes questionnaire: psychometric properties, benchmarking data, and emerging research. BMC Health Serv Res. 2006;6:44. doi: 10.1186/1472-6963-6-44.
  • 24. Stephenson J. CDC campaign targets antimicrobial resistance in hospitals. JAMA. 2002;287:2351-2352.
  • 25. Thomas EJ, Sexton JB, Helmreich RL. Discrepant attitudes about teamwork among critical care nurses and physicians. Crit Care Med. 2003;31(3):956-959.
  • 26. Tjia J, Mazor KM, Field T, Meterko V, Spenard A, Gurwitz JH. Nurse physician communication in the long term care setting ; perceived barriers and impact on patient safety. J Patient Saf. 2009;5(3):145-152.
  • 27. Watts BV, Percarpio K, West P, Mills PD. Use of the safety attitudes questionnaire as a measure in patient safety improvement. J Patient Saf. 2010;6(4):206-209.
  • 28. Wears RL, Janiak B, Moorhead JC, Kellermann AL, Yeh CS, Rice MM, et al. Human error in medicine: promise and pitfalls, part 1. Ann Emerg Med. 2000;36(1):58-60.
  • 29. Yu EY, Chang BH, Nam SH. A Study on the effects of organizational communication satisfaction on job satisfaction, organizational commitment, customer orientation: focusing on university employees. Speech Commun. 2009;12:68-105.
Table 1
General Characteristics & IOCS and SA according to General Characteristics (N=273)
jkana-18-213-i001.jpg

IOCS: intra-organizational communication satisfaction, SA: safety attitude

Table 2
Intra-Organizational Communication Satisfaction and Safety Attitude (N=273)
jkana-18-213-i002.jpg
Table 3
Correlation Between Intra-Organizational Communication Satisfaction and Safety Attitude (N=273)
jkana-18-213-i003.jpg

(TC : Teamwork Climate, SC: Safety Climate, JS: Job Satisfaction, SR: Stress Recognition, PM: Perception of Management, WC: Working Conditions, SA (overall): Satety Attitude (overall), IOCS (overall): Intra-Organizational Communication Satisfaction (overall))

Table 4
Factors Related to Safety Attitude (N=273)
jkana-18-213-i004.jpg

Figure & Data

References

    Citations

    Citations to this article as recorded by  
    • Factors Influencing Military Nurses' Reporting of Patient Safety Events in South Korea: A Structural Equation Modeling Approach
      Sookhee Yoon, Taewha Lee
      Asian Nursing Research.2022; 16(3): 162.     CrossRef
    • The impact of organisational communication satisfaction on health care professionals' work engagement
      Helmy Jameel Abu Dalal, Vimala Ramoo, Mei Chan Chong, Mahmoud Danaee, Yousef I. Aljeesh
      Journal of Nursing Management.2022; 30(1): 214.     CrossRef
    • Effects of horizontal violence among nurses on patient safety: Mediation of organisational communication satisfaction and moderated mediation of organisational silence
      Eun Young Doo, Sujin Choi
      Journal of Nursing Management.2021; 29(3): 526.     CrossRef
    • Comparison of Fatigue, Quality of Life, Turnover Intention, and Safety Incident Frequency between 2-Shift and 3-Shift Korean Nurses
      Jeonghee Hong, Misoon Kim, Eunyoung E. Suh, Sangwoon Cho, Soyoung Jang
      International Journal of Environmental Research and Public Health.2021; 18(15): 7953.     CrossRef
    • Safety Climate and Organizational Communication Satisfaction Among Korean Perianesthesia Care Unit Nurses
      Jebog Yoo, Seung Eun Chung, Juyeon Oh
      Journal of PeriAnesthesia Nursing.2021; 36(1): 24.     CrossRef
    • Novice and Advanced Beginner Nurses' Patient Safety Management Activities: Mediating Effects of Informal Learning
      Nam Yi Kim
      Journal of Korean Academy of Nursing Administration.2020; 26(5): 542.     CrossRef
    • A comparative study on patient safety attitude between nurses and doctors in operating rooms
      Eunok Kwon, Young Woo Kim, Seo Won Kim, Sujeong Jeon, Eunsook Lee, Hye-Young Kang, Seungnam Nam, Mihyeong Kim
      Journal of International Medical Research.2020;[Epub]     CrossRef
    • Nurses' organizational communication satisfaction, emotional labor, and prosocial service behavior: A cross‐sectional study
      Youngsoo Kim, Sun Joo Jang
      Nursing & Health Sciences.2019; 21(2): 223.     CrossRef
    • Patient Safety Management Activities of Clinical Nurse: A Modified Theory of Planned Behavior
      Nam Yi Kim, Sun Young Jeong
      Journal of Korean Academy of Nursing Administration.2019; 25(5): 384.     CrossRef
    • Experience of Communication for Patient Safety by Perioperative Nurses
      Shinae Ahn, Nam-Ju Lee
      Journal of Korean Academy of Nursing Administration.2019; 25(4): 329.     CrossRef
    • Patient safety culture among nurses working in Palestinian governmental hospital: a pathway to a new policy
      Nasser Ibrahim Abu-El-Noor, Mysoon Khalil Abu-El-Noor, Yousef Zuheir Abuowda, Maha Alfaqawi, Bettina Böttcher
      BMC Health Services Research.2019;[Epub]     CrossRef
    • Electronic Staff Unit Meetings
      Pamela Courtney, Lisa Parnell, Maria Hayden, Cheryl Johnson, Tracy Phillips
      JONA: The Journal of Nursing Administration.2018; 48(3): 119.     CrossRef
    • Interprofessional Education Programs for Nursing Students: A Systematic Review
      Hayoung Park, Jinyoung Cho, Sang Hui Chu
      Journal of Korean Academic Society of Nursing Education.2018; 24(3): 235.     CrossRef
    • Factors Influencing Patient Safety Nursing Activities of Nurses in Long-term Care Hospitals
      Ju-Hui Moon, Sook-Hee Yoon
      Journal of Korean Academy of Nursing Administration.2018; 24(4): 307.     CrossRef
    • Patient Safety Care Activity in Small-Medium Sized Hospital Nurses Patient Safety Care Activity among Nurses in Small-Medium Sized General Hospitals
      Yuna Paik, Youngji Kim
      The Korean Journal of Rehabilitation Nursing.2018; 21(1): 51.     CrossRef
    • Conflict Management Style, Communication Competence, and Collaboration among Hospital Nurses and Physicians
      Im Sun Lee, Chang Hee Kim
      The Korean Journal of Rehabilitation Nursing.2017; 20(1): 69.     CrossRef
    • Study of Effect on Interpersonal Communication Competence, Self-Efficacy, Social Skill from Nursing Students' Part Time Work Experiences
      In-Ok Sim, Geon-Woo Song
      Journal of the Korea Academia-Industrial cooperation Society.2016; 17(7): 123.     CrossRef
    • A questionnaire survey exploring healthcare professionals’ attitudes towards teamwork and safety in acute care areas in South Korea
      Sung Eun Kim, Chan Woong Kim, Sang Jin Lee, Je Hyeok Oh, Dong Hoon Lee, Tae Ho Lim, Hyuk Joong Choi, Hyun Soo Chung, Ji Yeong Ryu, Hye Young Jang, Yoon Hee Choi, Su Jin Kim, Jin Hee Jung
      BMJ Open.2015; 5(7): e007881.     CrossRef
    • The Attitude of Patient Safety and Patient Safety Management Activity in Nursing Students
      Seong-Soo Huh, Hee-Young Kang
      Journal of the Korea Academia-Industrial cooperation Society.2015; 16(8): 5458.     CrossRef
    • Effect of Leadership WalkRounds Convergence to Establish a Patient Safety Culture
      Mi-Hyang Lee, Chang-Hee Kim
      Journal of Digital Convergence.2015; 13(6): 185.     CrossRef
    • A Comparative Study on Perception of Patient Safety Culture and Safety Care Activities: Comparing University Hospital Nurses and Small Hospital Nurses
      Bo Kyoung Cha, Jung Choi
      Journal of Korean Academy of Nursing Administration.2015; 21(4): 405.     CrossRef
    • Clinical Nurses' Experience of Positive Organizational Culture
      Young-Hee Yom, Sang Mi Noh, Kyung Hee Kim
      Journal of Korean Academy of Nursing Administration.2014; 20(5): 469.     CrossRef

    Download Citation

    Download a citation file in RIS format that can be imported by all major citation management software, including EndNote, ProCite, RefWorks, and Reference Manager.

    Format:

    Include:

    Relationship Between Intra-Organizational Communication Satisfaction and Safety Attitude of Nurses
    J Korean Acad Nurs Adm. 2012;18(2):213-221.   Published online June 30, 2012
    Download Citation
    Download a citation file in RIS format that can be imported by all major citation management software, including EndNote, ProCite, RefWorks, and Reference Manager.

    Format:
    • RIS — For EndNote, ProCite, RefWorks, and most other reference management software
    • BibTeX — For JabRef, BibDesk, and other BibTeX-specific software
    Include:
    • Citation for the content below
    Relationship Between Intra-Organizational Communication Satisfaction and Safety Attitude of Nurses
    J Korean Acad Nurs Adm. 2012;18(2):213-221.   Published online June 30, 2012
    Close
    Relationship Between Intra-Organizational Communication Satisfaction and Safety Attitude of Nurses
    Relationship Between Intra-Organizational Communication Satisfaction and Safety Attitude of Nurses

    General Characteristics & IOCS and SA according to General Characteristics (N=273)

    IOCS: intra-organizational communication satisfaction, SA: safety attitude

    Intra-Organizational Communication Satisfaction and Safety Attitude (N=273)

    Correlation Between Intra-Organizational Communication Satisfaction and Safety Attitude (N=273)

    (TC : Teamwork Climate, SC: Safety Climate, JS: Job Satisfaction, SR: Stress Recognition, PM: Perception of Management, WC: Working Conditions, SA (overall): Satety Attitude (overall), IOCS (overall): Intra-Organizational Communication Satisfaction (overall))

    Factors Related to Safety Attitude (N=273)

    Table 1 General Characteristics & IOCS and SA according to General Characteristics (N=273)

    IOCS: intra-organizational communication satisfaction, SA: safety attitude

    Table 2 Intra-Organizational Communication Satisfaction and Safety Attitude (N=273)

    Table 3 Correlation Between Intra-Organizational Communication Satisfaction and Safety Attitude (N=273)

    (TC : Teamwork Climate, SC: Safety Climate, JS: Job Satisfaction, SR: Stress Recognition, PM: Perception of Management, WC: Working Conditions, SA (overall): Satety Attitude (overall), IOCS (overall): Intra-Organizational Communication Satisfaction (overall))

    Table 4 Factors Related to Safety Attitude (N=273)

    TOP