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Original Article

The Effects of Positive Psychological Capital, Organizational Commitment, Customer Orientation in Clinical Nurses

In Suk Kim1, Ryu Bin Seo2, Bok Nam Kim3, A Ri Min4
Journal of Korean Academy of Nursing Administration 2015;21(1):10-19.
Published online: January 31, 2015

1Department of Nursing · Nursing Policy Research Institute, Yonsei University, Korea.

2Seoul Women's College of Nursing, Korea.

3Department of Nursing Science, Daegu Health College, Korea.

4Graduate School, University of Illinois at Chicago College of Nursing, Korea.

Corresponding author: Seo, Ryu Bin. Seoul Women's College of Nursing, 287-89 Hongje-dong, Seodaemun-gu, Seoul 120-742, Korea. Tel: +82-2-2287-1020, Fax: +82-2-396-8018, sunstar0412@gmail.com
• Received: September 20, 2014   • Revised: December 22, 2014   • Accepted: January 20, 2015

Copyright © 2015 Korean Academy of Nursing Administration

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

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  • Purpose
    This study was designed to assess the degree of Positive psychological capital, Organizational commitment, Customer orientation of clinical nurses, and to identify correlations between these variables.
  • Methods
    Participants were 230 nurses working in three hospitals located in Seoul. Data were analyzed using descriptive statistics, t-test, ANOVA, Scheffé test, Pearson Correlation, and Multiple Regression.
  • Results
    Mean scores were 3.32 (5 point scale) for Positive psychological capital, 3.03 (5 point scale) for Organizational commitment, 3.71 (5 point scale) for Customer orientation. Positive psychological capital correlated positively with Organizational commitment (r=.29, p<.001) and Customer orientation (r=.58, p<.001). Organizational commitment correlated positively with Customer orientation (r=.28, p<.001). Positive psychological capital had a significant influence on Customer orientation. and these combinations explained 34.2% of the variance in Customer orientation (F=25.68, p<.001). Organizational commitment had a mediating effect between Positive psychological capital and Customer orientation.
  • Conclusion
    The results of this study suggest a need for strategies to improve Customer orientation by enhancing the Positive psychological capital of nurses. Furthermore, study to develop and apply a Positive psychological capital promotion program should be conducted.
  • Key Words: Positive psychological capital; Organizational commitment; Customer orientation
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Table 1

Differences in Positive Psychological Capital, Organizational Commitment, and Customer Orientation according to characteristics of Participants

jkana-21-10-i001.jpg
Table 2

Mean Scores for Positive Psychological Capital, Organizational Commitment, Customer Orientation (N=230)

jkana-21-10-i002.jpg
Table 3

Correlation between Positive Psychological Capital and Organizational Commitment, Customer Orientation

jkana-21-10-i003.jpg
Table 4

Regression Analysis for Positive Psychological Capital, Organizational Commitment, Customer Orientation

jkana-21-10-i004.jpg
Table 5

Effect on Parameters of the Organization Commitment of Customer Directivity and Positive Psychological Capital

jkana-21-10-i005.jpg

Figure & Data

References

    Citations

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    DOI: https://doi.org/10.11111/jkana.2015.21.1.10
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    J Korean Acad Nurs Adm. 2015;21(1):10-19.   Published online January 31, 2015
    DOI: https://doi.org/10.11111/jkana.2015.21.1.10
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    Related articles

    The Effects of Positive Psychological Capital, Organizational Commitment, Customer Orientation in Clinical Nurses
    The Effects of Positive Psychological Capital, Organizational Commitment, Customer Orientation in Clinical Nurses

    Differences in Positive Psychological Capital, Organizational Commitment, and Customer Orientation according to characteristics of Participants

    Mean Scores for Positive Psychological Capital, Organizational Commitment, Customer Orientation (N=230)

    Correlation between Positive Psychological Capital and Organizational Commitment, Customer Orientation

    Regression Analysis for Positive Psychological Capital, Organizational Commitment, Customer Orientation

    Effect on Parameters of the Organization Commitment of Customer Directivity and Positive Psychological Capital
    Table 1 Differences in Positive Psychological Capital, Organizational Commitment, and Customer Orientation according to characteristics of Participants

    Table 2 Mean Scores for Positive Psychological Capital, Organizational Commitment, Customer Orientation (N=230)

    Table 3 Correlation between Positive Psychological Capital and Organizational Commitment, Customer Orientation

    Table 4 Regression Analysis for Positive Psychological Capital, Organizational Commitment, Customer Orientation

    Table 5 Effect on Parameters of the Organization Commitment of Customer Directivity and Positive Psychological Capital

    Table 1

    Table 2

    Table 3

    Table 4

    Table 5

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