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Original Article

Relationship of Followership to Organizational Commitment, Job Satisfaction, Turnover Intention, and Customer Orientation in Nurses

Young Sook Lee1, Myun Sook Jung2
Journal of Korean Academy of Nursing Administration 2013;19(2):187-195.
Published online: March 31, 2013

1Referral Center, Gyeongsang National University Hospital, Korea.

2College of Nursing, Institute of Health Sciences, Gyeongsang National University, Korea.

Correspondence: Jung, Myun Sook. College of Nursing, Institute of Health Sciences, Gyeongsang National University Chilam-dong 92, Jinju-si, Gyeong-Nam 660-751, Korea. Tel: 82-55-772-8256, Fax: 82-55-772-8222, msjung@gnu.ac.kr
• Received: August 30, 2011   • Revised: December 30, 2011   • Accepted: February 1, 2013

Copyright © 2013 Korean Academy of Nursing Administration

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  • Purpose
    The purpose of this study was to identify the relationship among followership, organizational commitment, job satisfaction, turnover intention, and customer orientation in hospital nurses.
  • Methods
    The participants in this study were 210 staff nurses in one university hospital. Data were analyzed using frequency, ANOVA, Pearson correlation analysis, and stepwise multiple regression.
  • Results
    Followership had positive correlations with organizational commitment (r=.46, p<.001), job satisfaction (r=.41, p<.001), customer orientation (r=.47, p<.001). Followership had negative correlation with turnover intention (r=-.23, p<.001). The factor of followership influencing organizational commitment was active engagement, and this factor accounted for 23.3% of explanatory power. The factor of followership influencing job satisfaction was active engagement (F=45.00, p<.001), and this factor accounted for 17.8% of explanatory power. The factor of followership influencing turnover intention was active engagement (F=19.69, p<.001), and this factor accounted for 17.0% of explanatory power. The factors of followership influencing customer orientation were active engagement (F=51.38, p=.004) and independent, critical thinking (F=24.55, p=.011), and these factors accounted for 22.1% of explanatory power.
  • Conclusion
    Findings indicate a need to develop followership to promote organizational commitment, job satisfaction, and customer orientation and to decrease turnover intention in nurses.
  • Key Words: Followership; Organizational commitment; Job satisfaction; Turnover intention; Customer orientation
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Table 1
Differences in Followership by General Characteristics (N=210)
jkana-19-187-i001.jpg
Table 2
Level of Followership (N=210)
jkana-19-187-i002.jpg
Table 3
Correlations among Research Variables (N=210)
jkana-19-187-i003.jpg
Table 4
Results of Multiple Regression Analysis (N=210)
jkana-19-187-i004.jpg

Figure & Data

References

    Citations

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    Relationship of Followership to Organizational Commitment, Job Satisfaction, Turnover Intention, and Customer Orientation in Nurses
    J Korean Acad Nurs Adm. 2013;19(2):187-195.   Published online March 31, 2013
    DOI: https://doi.org/10.11111/jkana.2013.19.2.187
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    Relationship of Followership to Organizational Commitment, Job Satisfaction, Turnover Intention, and Customer Orientation in Nurses
    J Korean Acad Nurs Adm. 2013;19(2):187-195.   Published online March 31, 2013
    DOI: https://doi.org/10.11111/jkana.2013.19.2.187
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    Related articles

    Relationship of Followership to Organizational Commitment, Job Satisfaction, Turnover Intention, and Customer Orientation in Nurses
    Relationship of Followership to Organizational Commitment, Job Satisfaction, Turnover Intention, and Customer Orientation in Nurses

    Differences in Followership by General Characteristics (N=210)

    Level of Followership (N=210)

    Correlations among Research Variables (N=210)

    Results of Multiple Regression Analysis (N=210)
    Table 1 Differences in Followership by General Characteristics (N=210)

    Table 2 Level of Followership (N=210)

    Table 3 Correlations among Research Variables (N=210)

    Table 4 Results of Multiple Regression Analysis (N=210)

    Table 1

    Table 2

    Table 3

    Table 4

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