• KANAD
  • Contact us
  • E-Submission

J Korean Acad Nurs Adm : Journal of Korean Academy of Nursing Administration

OPEN ACCESS
mobile search button mobile menu button
Search
Advanced Search
ABOUT
BROWSE ARTICLES
EDITORIAL POLICY
FOR CONTRIBUTORS

Articles

Page Path

Original Article

Relationship of Followership to Organizational Commitment, Job Satisfaction, Turnover Intention, and Customer Orientation in Nurses

Young Sook Lee1, Myun Sook Jung2
Journal of Korean Academy of Nursing Administration 2013;19(2):187-195.
Published online: March 31, 2013

1Referral Center, Gyeongsang National University Hospital, Korea.

2College of Nursing, Institute of Health Sciences, Gyeongsang National University, Korea.

Correspondence: Jung, Myun Sook. College of Nursing, Institute of Health Sciences, Gyeongsang National University Chilam-dong 92, Jinju-si, Gyeong-Nam 660-751, Korea. Tel: 82-55-772-8256, Fax: 82-55-772-8222, msjung@gnu.ac.kr
• Received: August 30, 2011   • Revised: December 30, 2011   • Accepted: February 1, 2013

Copyright © 2013 Korean Academy of Nursing Administration

  • 23 Views
  • 0 Download
  • 16 Crossref
next

Full Article

Download PDF Download PDF
  • Purpose
    The purpose of this study was to identify the relationship among followership, organizational commitment, job satisfaction, turnover intention, and customer orientation in hospital nurses.
  • Methods
    The participants in this study were 210 staff nurses in one university hospital. Data were analyzed using frequency, ANOVA, Pearson correlation analysis, and stepwise multiple regression.
  • Results
    Followership had positive correlations with organizational commitment (r=.46, p<.001), job satisfaction (r=.41, p<.001), customer orientation (r=.47, p<.001). Followership had negative correlation with turnover intention (r=-.23, p<.001). The factor of followership influencing organizational commitment was active engagement, and this factor accounted for 23.3% of explanatory power. The factor of followership influencing job satisfaction was active engagement (F=45.00, p<.001), and this factor accounted for 17.8% of explanatory power. The factor of followership influencing turnover intention was active engagement (F=19.69, p<.001), and this factor accounted for 17.0% of explanatory power. The factors of followership influencing customer orientation were active engagement (F=51.38, p=.004) and independent, critical thinking (F=24.55, p=.011), and these factors accounted for 22.1% of explanatory power.
  • Conclusion
    Findings indicate a need to develop followership to promote organizational commitment, job satisfaction, and customer orientation and to decrease turnover intention in nurses.
  • Key Words: Followership; Organizational commitment; Job satisfaction; Turnover intention; Customer orientation
  • 1. Cavell DP. Leadership or followership: One or both? Healthc Financ Manage. 2007;61(11):142-144.
  • 2. Choi KS. A study of the followership-leadership dyad effect on the organization effectiveness - with the moderator as division culture, empowerment, and achievement needs -. 2001;Gwangju, Korea, Chonnam National University. Unpublished doctoral dissertation.
  • 3. Choi J, Ha NS. The effects of clinical nurse's internal marketing on job satisfaction, turnover intention, and customer orientation. J Korean Acad Nurs Adm. 2007;13:231-241.
  • 4. Faul F, Erdfelder E, Buchner A, Lang AG. Statistical power analyses using G*Power 3.1: power analyses using G*Power 3.1: Tests for correlation and regression analyses. Behav Res Methods. 2009;41:1149-1160. http://dx.doi.org/10.3758/BRM. 41.4.1149
  • 5. Favara LF. Examining followership style and their relationship with job satisfaction and performance. 2009;Prescott Valley, USA, Northcentral University. Unpublished doctor of Philosophy.
  • 6. Ha UJ. Relationship between work family conflict and organizational effectiveness, and moderating effects of family responsive workplaces, social support, and SOC strategy among married female workers in hospitals. 2008;Seoul, Korea, Kosin University. Unpublished doctoral dissertation.
  • 7. Han JY, Kim MY. The impact of the followership style on the organizational effectiveness in nursing organization. J Korean Acad Nurs Adm. 2009;15:233-243.
  • 8. Han JY, Lee EJ, Kim MY. Effects of the followership on organizational commitment, job satisfaction, nursing task performance. J Korean Acad Nurs Adm. 2007;13:501-508.
  • 9. Jones CB. The costs of nurse turnover. Part 1. An economic perspective. J Nurs Adm. 2004;34:562-570. http://dx.doi.org/10.1097/00005110-200412000-00006
  • 10. Jun YJ, Han GS, Lim JY, Kim IA. The effects of empowerment on job satisfaction; focusing on followership style. J Korean Acad Nurs Adm. 2005;11:23-31.
  • 11. Jung MR. An analysis on relations of university hospital nurses' sense of humor, professional attitude, customer-directedness. 2012;Seoul, Korea, Myong Ji University. Unpublished master's thesis.
  • 12. Kelley RE. Jang DH . The power of followership. 1994;New York, NY, Bantam Doubleday. (Original work published 1992).
  • 13. Koo OH, Choi OS. The relationship between the nurse's followership, job satisfaction and organizational commitment. J Korean Acad Nurs Adm. 2000;30:1254-1264.
  • 14. Kim SH, Kwon SM, Yang HK. The effect of leadership and followership types of hotel employee on organizational commitment, job satisfaction and turnover intention. Korean J Hosp Adm. 2009;18(3):81-97.
  • 15. Lee BS, Park JS, Lee JH, Hong SN. Effect of a mentoring program as a strategy for retention of clinical nurses. J Korean Acad Nurs Adm. 2010;16:48-58.
  • 16. Lee MH. Relationship between organizational culture types and organizational effectiveness in hospitals. 1998;Daejeon, Korea, Chungnam National University. Unpublished doctoral dissertation.
  • 17. Martin WB. A new approach to understanding and teaching of service behavior. Hosp Educ Res J. 1987;11(2):255-262.
  • 18. Moon SJ. Structural model of nurses' intentions of changing workplaces. 2010;Seoul, Korea, Kyung Hee University. Unpublished doctoral dissertation.
  • 19. Mobley WH. Employee turnover: Causes, consequences, and control. 1982;Reading, MA, Addison-Wesley.
  • 20. Morrison EW. Organizational citizenship behavior as a critical link between HRM practices and service quality. Hum Resour Manag. 1996;35(4):493-512.
  • 21. Mowday RT, Steers LW, Porter LW. The measurement of organizational commitment. J Vocat Behav. 1979;14:224-247.
  • 22. Park HT. Transformational and transactional leadership styles of the nurse administrators and job satisfaction, organizational commitment in nursing service. 1997;Seoul, Korea, Ewha Womans University. Unpublished master's thesis.
  • 23. Peltier J, Nill A, Schilbrowsky JA. Internal marketing, nurse loyalty and relationship marketing: An exploratory study of German nurses. Health Mark Q. 2003;20(4):63-82. http://dx.doi.org/10.1300/J026v20n04_05
  • 24. Saxe R, Weitz BA. The SOCO scale; A measure of the customer orientation of sales people. J Mark Res. 1982;22:343-351.
  • 25. Seeley TA. The impact of followership dimensions on affective commitment and in-role and extra-role performance. 2006;San Diego, USA, Alliant International University. Unpublished Doctoral dissertation.
  • 26. Suh CJ, Yoon YS. An effect on employee satisfaction to service quality according to the followership in MOT. Sogang J Bus. 2005;16(1):55-82.
  • 27. Shin ES. Effects of the hospital nurse organization culture and followership types on the organization commitment of clinical nurses. 2004;Iksan, Korea, Wonkwang University. Unpublished master's thesis.
  • 28. Shin YK. An empirical study on the influencing of corporate culture on organizational effectiveness. 1988;Seoul, Korea, Chungang University. Unpublished doctoral dissertation.
  • 29. Stamps PL, Piedmont EB, Slavitt DB, Haase AM. Measurement of work satisfaction among health profession. Med Care. 1978;16(4):337-352.
  • 30. Tett RP, Meyer JP. Job satisfaction organizational commitment, turnover intention and turnover. Pers Psychol. 1993;46:259-293.
Table 1
Differences in Followership by General Characteristics (N=210)
jkana-19-187-i001.jpg
Table 2
Level of Followership (N=210)
jkana-19-187-i002.jpg
Table 3
Correlations among Research Variables (N=210)
jkana-19-187-i003.jpg
Table 4
Results of Multiple Regression Analysis (N=210)
jkana-19-187-i004.jpg

Figure & Data

References

    Citations

    Citations to this article as recorded by  
    • The Mediating Role of Authentic Followership in the Relationship Between Job Crafting and Nurses' Quality of Work Life
      Ahmed Farghaly Tawfik, Ayman Mohamed El‐Ashry, Sanaa Hassan Mohamed, Shimaa Abd El‐fattah Mahgoub
      Journal of Advanced Nursing.2025;[Epub]     CrossRef
    • The role of followership on organizational citizenship behavior in the service industry: A double mediation model
      Noermijati Noermijati, Ema Zahra Firdaus, Desi Tri Kurniawati, Masyhuri
      Problems and Perspectives in Management.2024; 22(2): 124.     CrossRef
    • The Influence of Relational Bonds, Followership, and Occupational Stress on Nurses' Organizational Commitment
      Gipeum Choi, Hyojung Park
      Journal of Korean Academy of Fundamentals of Nursing.2023; 30(1): 56.     CrossRef
    • Followership in health care clinicians: a scoping review
      Sulaiman Alanazi, Richard Wiechula, David Foley
      JBI Evidence Synthesis.2023; 21(9): 1764.     CrossRef
    • Reciprocity in Leader and Follower Behavior among Federal Employees: Test of a Nonrecursive Model
      Mark John Somers
      Public Administration Quarterly.2022; 46(1): 23.     CrossRef
    • Customer engagement and purchase intention in live-streaming digital marketing platforms
      Prince Clement Addo, Jiaming Fang, Andy Ohemeng Asare, Nora Bakabbey Kulbo
      The Service Industries Journal.2021; 41(11-12): 767.     CrossRef
    • Effects of the Empowering Leadership by Nurse Managers on Organizational Citizenship Behavior of Nurses: Mediating Effects of Followership
      Kyoung Hwa Kim, Eun-Kyung Kim
      Journal of Korean Academy of Nursing Administration.2019; 25(2): 115.     CrossRef
    • Effect of organizational citizenship behavior on family-centered care: Mediating role of multiple commitment
      Mustafa Mahooti, Parvaneh Vasli, Esmail Asadi, Mojtaba Vaismoradi
      PLOS ONE.2018; 13(9): e0204747.     CrossRef
    • Factors Influencing Nurse Turnover Intention of Senior Convalescence Hospitals in the Metropolitan Area
      Youn Sun Hwang, Eunyoung Cho
      Korean Journal of Occupational Health Nursing.2016; 25(3): 156.     CrossRef
    • A meta-analysis of the variables related to job satisfaction among Korean nurses
      So Eun Choi, Sang Dol Kim
      Contemporary Nurse.2016; 52(4): 462.     CrossRef
    • Effects of Advanced Beginner-Stage Nurses' Sense of Calling, Job Satisfaction and Organizational Commitment on Retention Intention
      Jin Ock Park, Kwuy Im Jung
      Journal of Korean Academy of Nursing Administration.2016; 22(2): 137.     CrossRef
    • Relationships between Personal Traits, Emotional Intelligence, Internal Marketing, Service Management, and Customer Orientation in Korean Outpatient Department Nurses
      Bogyun Kim, Jia Lee
      Asian Nursing Research.2016; 10(1): 18.     CrossRef
    • Effects of Comprehensive Nursing Service on the Nursing Performance, Job Satisfaction and Customer Orientation among Nurses
      Young-Ran Yeun
      Journal of the Korea Academia-Industrial cooperation Society.2015; 16(1): 317.     CrossRef
    • Factors Influencing Nurse Turnover Intention in Small and Medium Sized Hospitals in the Metropolitan Area
      Youn Sun Hwang, Kyeong Hwa Kang
      Journal of Korean Academy of Nursing Administration.2014; 20(5): 576.     CrossRef
    • Effects of Emotional Labor, Job Satisfaction and Organizational Commitment on Turnover Intention in Nurses
      Jong-Hyun Yang, Kyu-Ho Jeoung
      Journal of the Korea Academia-Industrial cooperation Society.2014; 15(12): 7170.     CrossRef
    • A Study on the Structural Impact of Job Stress on the Organizational Commitment and Customer Oriented Boundary Spanning Behavior of Hospital Employees
      Hye-Young Park
      The Journal of Digital Policy and Management.2013; 11(11): 603.     CrossRef

    Download Citation

    Download a citation file in RIS format that can be imported by all major citation management software, including EndNote, ProCite, RefWorks, and Reference Manager.

    Format:

    Include:

    Relationship of Followership to Organizational Commitment, Job Satisfaction, Turnover Intention, and Customer Orientation in Nurses
    J Korean Acad Nurs Adm. 2013;19(2):187-195.   Published online March 31, 2013
    DOI: https://doi.org/10.11111/jkana.2013.19.2.187
    Download Citation
    Download a citation file in RIS format that can be imported by all major citation management software, including EndNote, ProCite, RefWorks, and Reference Manager.
    Format:
    • RIS — For EndNote, ProCite, RefWorks, and most other reference management software
    • BibTeX — For JabRef, BibDesk, and other BibTeX-specific software
    Include:
    • Citation for the content below
    Relationship of Followership to Organizational Commitment, Job Satisfaction, Turnover Intention, and Customer Orientation in Nurses
    J Korean Acad Nurs Adm. 2013;19(2):187-195.   Published online March 31, 2013
    DOI: https://doi.org/10.11111/jkana.2013.19.2.187
    Close

    Related articles

    Relationship of Followership to Organizational Commitment, Job Satisfaction, Turnover Intention, and Customer Orientation in Nurses
    Relationship of Followership to Organizational Commitment, Job Satisfaction, Turnover Intention, and Customer Orientation in Nurses

    Differences in Followership by General Characteristics (N=210)

    Level of Followership (N=210)

    Correlations among Research Variables (N=210)

    Results of Multiple Regression Analysis (N=210)
    Table 1 Differences in Followership by General Characteristics (N=210)

    Table 2 Level of Followership (N=210)

    Table 3 Correlations among Research Variables (N=210)

    Table 4 Results of Multiple Regression Analysis (N=210)

    Table 1

    Table 2

    Table 3

    Table 4

    J Korean Acad Nurs Adm : Journal of Korean Academy of Nursing Administration

    ABOUT

    BROWSE ARTICLES 

    EDITORIAL POLICY

    FOR CONTRIBUTORS  

    © Korean Academy of Nursing Administration.
    TOP