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Original Article

Effects of Social Support and Emotional Intelligence in the Relationship between Emotional Labor and Burnout among Clinical Nurses

Da Won Baik1, Young-Hee Yom2
Journal of Korean Academy of Nursing Administration 2012;18(3):271-280.
Published online: September 30, 2012

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Correspondence: Yom, Young-Hee. Red Cross College of Nursing, Chung-Ang University, 221 Heukseok-dong, Dongiak-gu, Seoul, Korea. 156-756. Tel: 82-2-820-5700, Fax: 82-2-824-7961, yhyom@cau.ac.kr
• Received: April 30, 2012   • Revised: July 26, 2012   • Accepted: September 7, 2012

Copyright © 2012 Korean Academy of Nursing Administration

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  • Purpose
    The purpose of this study was to identify the effects of social support and emotional intelligence in the relationship between emotional labor and burnout among clinical nurses.
  • Methods
    The sample for this study consisted of 382 nurses from four hospitals located in Seoul or Gyunggi Province. Data were analyzed using frequency, percentage, mean, standard deviation, t-test, ANOVA, Scheffé test, Pearson Correlation, Hierarchical Multiple Regression, and Path Analysis.
  • Results
    It was found that: (a) emotional labor had a positive effect on burnout, while social support and emotional intelligence had negative effects on burnout; (b) social support and emotional intelligence moderated the relationship between emotional labor and burnout, and (c) social support mediated the relationship between emotional labor and burnout, whereas emotional intelligence did not.
  • Conclusion
    The results of the study indicate that high levels of support had a buffering effect and mitigated the negative effects of the emotional labor on burnout. Therefore, strategies to enhance social support for nurses are needed and further research needs to be done to refine this study.
  • Key Words: Emotional intelligence; Social support; Emotion; Burnout

This article is a short form of the first author's master's thesis.

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Figure 1
Conceptual model
jkana-18-271-g001.jpg
Table 1
Descriptive Statistics and Correlations among Emotional Labor, Social Support, Emotional Intelligence and Burnout (N=382)
jkana-18-271-i001.jpg
Table 2
Difference of Burnout by General Characteristics (N=382)
jkana-18-271-i002.jpg
Table 3
Summary of Hierarchical Multiple Regression with Burnout
jkana-18-271-i003.jpg
Table 4
Standardized Direct, Indirect and Total Effects
jkana-18-271-i004.jpg

Figure & Data

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    Effects of Social Support and Emotional Intelligence in the Relationship between Emotional Labor and Burnout among Clinical Nurses
    J Korean Acad Nurs Adm. 2012;18(3):271-280.   Published online September 30, 2012
    DOI: https://doi.org/10.11111/jkana.2012.18.3.271
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    Effects of Social Support and Emotional Intelligence in the Relationship between Emotional Labor and Burnout among Clinical Nurses
    J Korean Acad Nurs Adm. 2012;18(3):271-280.   Published online September 30, 2012
    DOI: https://doi.org/10.11111/jkana.2012.18.3.271
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    Effects of Social Support and Emotional Intelligence in the Relationship between Emotional Labor and Burnout among Clinical Nurses
    Image
    Figure 1 Conceptual model

    Figure 1

    Effects of Social Support and Emotional Intelligence in the Relationship between Emotional Labor and Burnout among Clinical Nurses

    Descriptive Statistics and Correlations among Emotional Labor, Social Support, Emotional Intelligence and Burnout (N=382)

    Difference of Burnout by General Characteristics (N=382)

    Summary of Hierarchical Multiple Regression with Burnout

    Standardized Direct, Indirect and Total Effects
    Table 1 Descriptive Statistics and Correlations among Emotional Labor, Social Support, Emotional Intelligence and Burnout (N=382)

    Table 2 Difference of Burnout by General Characteristics (N=382)

    Table 3 Summary of Hierarchical Multiple Regression with Burnout

    Table 4 Standardized Direct, Indirect and Total Effects

    Table 1

    Table 2

    Table 3

    Table 4

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