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Original Article

Relationship among Communication Competence, Communication Types, and Organizational Commitment in Hospital Nurses

Journal of Korean Academy of Nursing Administration 2010;16(4):488-496.
Published online: December 31, 2010

1Charge Nurse, Dankook University Hospital, korea.

2Assistant Professor, Department of Nursing, Dankook University, Korea.

Correspondence: Kim, Jong Kyung. Department of Nursing, Dankook University, San#29, Anseo-dong, Dongnam-gu, Cheonan-si, Chungnam 330-714, Korea. Tel: 82-41-550-3893, Fax: 82-41-550-3888, jongkimk@dankook.ac.kr
• Received: November 2, 2010   • Revised: December 7, 2010   • Accepted: December 7, 2010

Copyright © 2010 Korean Academy of Nursing Administration

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  • Purpose
    This study was done to explore the relationship in hospital nurses' of communication competence, communication types, and organizational commitment and to provide basic data for developing programs to improve internal communication and to promote nurses' commitment to their organizations.
  • Methods
    The participants included 316 nurses who worked in two general hospitals. The tools used for this study were the Global Interpersonal Communication Competence Scale (GICC) and Communication Satisfaction Questionnaire by Downs & Hazen (1981), revised by Seo (2002) and Mowday's tool (1979) for organizational commitment. Data were analyzed using SPSS/PC+12.0.
  • Results
    The mean score for communication competence was 3.46, and for organizational commitment, 3.19. For communication types, the mean score for formal communication was 3.18 and informal communication, 2.59. Communication competence had a positive relationship with formal communication (r=.32) and with informal communication (r=.16). Organizational commitment had a positive relationship with formal communication (r=.53), communication competence (r=.30), and informal communication (r=.27).
  • Conclusion
    The results indicate the necessity of developing programs to promote nurses' communication competence and also developing a system that will enrich active communication. Systematic and continuous training in communication is also highly recommended.

This article is master thesis.

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Table 1
General characteristics of subjects (N=316)
jkana-16-488-i001.jpg
Table 2
Score of communication competence, communication types, and organizational commitment (N=316)
jkana-16-488-i002.jpg
Table 3
Relationship among communication competence, classification of communication, and organizational commitment
jkana-16-488-i003.jpg
Table 4
Communication competence by characteristics of subjects (N=316)
jkana-16-488-i004.jpg
Table 5
Communication types by characteristics of subjects (N=316)
jkana-16-488-i005.jpg
Table 6
Organizational commitment by characteristics of subjects (N=316)
jkana-16-488-i006.jpg

Figure & Data

References

    Citations

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    J Korean Acad Nurs Adm. 2010;16(4):488-496.   Published online December 31, 2010
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    Relationship among Communication Competence, Communication Types, and Organizational Commitment in Hospital Nurses
    Relationship among Communication Competence, Communication Types, and Organizational Commitment in Hospital Nurses

    General characteristics of subjects (N=316)

    Score of communication competence, communication types, and organizational commitment (N=316)

    Relationship among communication competence, classification of communication, and organizational commitment

    Communication competence by characteristics of subjects (N=316)

    Communication types by characteristics of subjects (N=316)

    Organizational commitment by characteristics of subjects (N=316)

    Table 1 General characteristics of subjects (N=316)

    Table 2 Score of communication competence, communication types, and organizational commitment (N=316)

    Table 3 Relationship among communication competence, classification of communication, and organizational commitment

    Table 4 Communication competence by characteristics of subjects (N=316)

    Table 5 Communication types by characteristics of subjects (N=316)

    Table 6 Organizational commitment by characteristics of subjects (N=316)

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