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Original Article

The Mediating Effect of Emotional Dissonance in the Relationship between Emotional Labor and Burnout among Clinical Nurses

Chung Mee Ko, Ae Young Lee
Journal of Korean Academy of Nursing Administration 2013;19(5):647-657.
Published online: December 31, 2013

College of Nursing, Sungshin Women's University, Korea.

Corresponding author: Lee, Ae Young. College of Nursing, Sungshin Women's University,55 76ga-gil, Gangbuk-gu, Seoul 142-732, Korea. Tel: +82-2-920-7788, Fax: +82-2-920-2091, aylee@sungshin.ac.kr
• Received: October 18, 2013   • Revised: November 15, 2013   • Accepted: November 22, 2013

Copyright © 2013 Korean Academy of Nursing Administration

This is an open access article distributed under the terms of the Creative Commons Attribution Non-Commercial License (http://creativecommons.org/licenses/by-nc/3.0/), which permits unrestricted non-commercial use, distribution, and reproduction in any medium, provided the original work is properly cited.

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  • Purpose
    This study was done to identify the mediating effect of emotional dissonance in the relationship between emotional labor and burnout among clinical nurses.
  • Methods
    A cross-sectional survey design was used. The participants were 257 nurses working at three general hospitals located in Seoul and Gyeonggi Province. Data were collected by convenience sampling using self-report questionnaires that consisted of general characteristics, and measures of emotional labor, emotional dissonance and burnout. Data were analyzed with descriptive statistics, t-test, ANOVA, correlation, and multiple regression.
  • Results
    The findings of the multiple regression were as follows. First, surface acting of emotional labor showed significant positive effects on emotional dissonance and burnout. Second, when surface acting and emotional dissonance were entered into the regression model at the same time, surface acting showed an insignificant effect on burnout, however, emotional dissonance showed a significant effect. Finally, emotional dissonance had a mediating effect only between surface acting of emotional labor and burnout, not between deep acting and burnout.
  • Conclusion
    Results of the study suggest that as a way to reduce burnout, nursing administrators should develop educational programs for nurses to perform deep acting of emotional labor instead of surface acting at the moment of truth.
  • Key Words: Emotional labor; Emotional dissonance; Burnout; Nurses

This work was supported by a Sungshin Women's University Research Grant.

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Table 1
Differences in Emotional Labor, Emotional Dissonance, and Burnout according to General Characteristics (N=257)
jkana-19-647-i001.jpg

*Intensive care unit, operating room, & recovery room.

Table 2
Descriptive Statistics of Emotional Labor, Emotional Dissonance and Burnout (N=257)
jkana-19-647-i002.jpg
Table 3
Correlations among Major Variables (N=257)
jkana-19-647-i003.jpg
Table 4
Mediating Effect of Emotional Dissonance in the Relationship between Emotional Labor and Burnout (N=257)
jkana-19-647-i004.jpg

Figure & Data

References

    Citations

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    J Korean Acad Nurs Adm. 2013;19(5):647-657.   Published online December 31, 2013
    DOI: https://doi.org/10.11111/jkana.2013.19.5.647
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    The Mediating Effect of Emotional Dissonance in the Relationship between Emotional Labor and Burnout among Clinical Nurses
    J Korean Acad Nurs Adm. 2013;19(5):647-657.   Published online December 31, 2013
    DOI: https://doi.org/10.11111/jkana.2013.19.5.647
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    Related articles

    The Mediating Effect of Emotional Dissonance in the Relationship between Emotional Labor and Burnout among Clinical Nurses
    The Mediating Effect of Emotional Dissonance in the Relationship between Emotional Labor and Burnout among Clinical Nurses

    Differences in Emotional Labor, Emotional Dissonance, and Burnout according to General Characteristics (N=257)

    *Intensive care unit, operating room, & recovery room.

    Descriptive Statistics of Emotional Labor, Emotional Dissonance and Burnout (N=257)

    Correlations among Major Variables (N=257)

    Mediating Effect of Emotional Dissonance in the Relationship between Emotional Labor and Burnout (N=257)
    Table 1 Differences in Emotional Labor, Emotional Dissonance, and Burnout according to General Characteristics (N=257)

    *Intensive care unit, operating room, & recovery room.

    Table 2 Descriptive Statistics of Emotional Labor, Emotional Dissonance and Burnout (N=257)

    Table 3 Correlations among Major Variables (N=257)

    Table 4 Mediating Effect of Emotional Dissonance in the Relationship between Emotional Labor and Burnout (N=257)

    Table 1

    Table 2

    Table 3

    Table 4

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